Technical Support Analyst

Job description

The Technical Support Analyst (IT005) provides advanced technical support for complex, non-recurring issues and business-driven projects, coordinating with IT teams and vendors to resolve escalated Level 3 incidents. The role requires at least 4 years of corporate IT support experience , strong skills in troubleshooting hardware, software, networking, and Active Directory, as well as knowledge of Azure, mobile device support, and customer service practices .

Candidates should hold a diploma or degree in IT, demonstrate strong problem-solving and communication abilities, and be able to work independently in fast-paced environments while ensuring business continuity and system availability.

Qualifications

Education

College diploma in Information Technology or related discipline Bachelor’s degree preferred Experience 4+ years in corporate IT support Hardware/software troubleshooting and break-fix/repair Customer service in IT technical roles

Technical Skills

End-user and server hardware/software, operating systems, protocols Active Directory access and permissions Networking appliances troubleshooting and configuration Mobile device support

• Knowledge of Azure preferred

Soft Skills

• Strong analytical and problem-solving abilities
• Excellent communication (verbal and written) Customer service orientation Time management and prioritization skills
• Ability to manage multiple projects in fast-paced environments Languages English: Intermediate proficiency required French and/or Spanish preferred