Sales Support Specialist

Job description

SUMMARY

The Project Coordinator is responsible for coordinating projects, multiple laboratory operational activities, and acts as the point of contact between operations and internal and external clients. Prepares test samples, readies equipment and conducts tests under the direction of laboratory supervisor and/or manager. Performs analysis of test results, as obtained by specific methodologies and techniques. Develops test methods as needed.

While the initial focus of this position is on operational and client support activities, the role is intended to develop into a business development position, offering opportunities to build client relationships, identify growth opportunities, and contribute to the company's commercial strategy.

JOB FUNCTIONS

• Coordinate execution of SGS testing and other services with local labs and global affiliates including sample processing
• Performs job ticket review and monitors closing and invoicing of jobs folders
• Maintain tracking spreadsheets and email correspondence
• Coordinates projects and performs data collection
• Provides support to all staff members of the department, including training where appropriate Support Operations efforts with Sales, Technical and other departments May communicate with clients regarding time performance or problems encountered in the particular analysis
• Assists in calibration scheduling and other ISO 17025 related activities
• Prepare specimens for use in testing, following standardized procedure
• Tests and analyzes samples to determine performance properties as well as other characteristics
• Uses and operates any equipment or test apparatus in the laboratory, with appropriate training
• Assists in maintenance and troubleshooting of testing equipment Read, comprehend and execute new test methods/standards capability added to the department operation
• Sets up laboratory equipment and/or instrumentation required for the analysis of samples in accordance with TAPPI, NWSP, AATCC, ASTM, FTC, CFR, ISO, and other procedures from state and local municipalities, client proprietary procedures, and other non-routine procedures
• Assist in keeping inventory of laboratory chemicals and equipment necessary for the day-to-day functioning of the laboratory and in compiling a list of supplies to be ordered when needed Periodic analysis of known standards and/or samples relative to various areas of testing are employed both as a means of method validation and analytical proficiency.

The results of the analyses are recorded in the individual’s training record Other projects and tasks/duties may also be assigned

• Provide administrative and special lab performance support as assigned for overall department management activities
• Adheres to internal standards, policies, and procedures
• Performs other duties as assigned

Qualifications

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in a relevant SBU scientific field Or equivalent education and experience KNOWLEDGE / SKILLS / ABILITIES Language Skills: Advanced written and spoken English Mathematical Skills: Intermediate Reasoning Skills/Abilities: Intermediate
• Ability to work independently under general supervision
• Ability to deal with problems involving a few concrete variables in standardized situations
• Ability to follow directions ensuring the end results are accurate and completed with the required timeframe
• Ability to read and understand documents such as test procedures, literature references, safety rules, operation, and maintenance instructions, and manuals
• Ability to write in a conventional, professional, and scientific manner in preparing routine reports and correspondence
• Ability to speak effectively to customers or employees of the organization COMPUTER

SKILLS

• Advanced proficiency in Microsoft Office Suite preferred, particularly Outlook, Excel, and Word