Softline_Customer Service - Order Controller

Job description

Role's Objective Fully following work procedure and timely & well control related document and job record. Provide excellent customer services to satisfy clients’ need. Be able to manage on-process order status. Skill of dealing with variable & challenging situations.

Specific Responsibilities

Sample pick up request. Give guideline to client how to fulfill a test application form Check Test Application Form of many buyer testing programs & sample size; and follow-up with client on the missing. Register job into company software Clarify unclear information of testing program with Key Account Manger Prepare Proforma Invoice (PI) (understand Sales quotation & test assignment of job) & send to client. Check client payment status (contract or in advance) & updated report release status Handle client queries (collect information/ advice from related team(s)) Handle client complaint Handle internal query on order status.

Provide correct PI to Admin team for invoicing Deliver company service to client Able to satisfy client's need within scope of job Willing on handling a new request/ procedure. Able to cooperate with other teams (ex: Lab, Reporting, Sales) in order to satisfy client's requirement. Will be received client's complaint & in front of challenging situations. Able to deal with hard situation & have skill to soften it & seek for a solution to maintan client's retention.

Other duties upon requested

Qualifications

University or above (Chemical or Textile/ garment industry) Good communication skills (Listening to fully understand, Explanation clearly & easy to understand) Fluently using English Good at Microsoft Office (Word, Excell, Outlook, Power Point) Strong social intelligence and influencing skill