Operations Supervisor

Job description

Oversee the full process of training operations, including planning, scheduling, resource allocation, and delivery. Ensure all training jobs are executed efficiently, on time, and in compliance with internal procedures and global requirements. Manage and allocate workload within the team and ensure effective resource planning across training programs. Coach, mentor, and evaluate team performance; support capability development and succession planning.

Oversee trainer allocation and utilization (internal & external trainers). Ensure trainer readiness, qualification, and performance meet required standards. Work closely with Sales and other departments to ensure alignment between customer expectations and delivery capability. Proactive in working with the Sales team, relevant persons and superiors to solve the issue Ensure consistent, high-quality customer experience across all training services.

Handle customer issues if any.

Manage Financial & Performance Management

manage operational KPIs including utilization rate, cost control, and efficiency. Support revenue achievement. Monitor training profitability (trainer cost, logistics, margin optimization). Standardize processes, templates, and tools related to the operation. Lead and support implementation of systems (LMS, digital tools...). Collaborate with Sales, Marketing, Finance, and Technical teams to ensure seamless service delivery.

Support new program launches, campaigns, and strategic initiatives of the Academy. Promote the ideas of improvement for Operations area Work flexibly with clients to achieve satisfactory output

Qualifications

Bachelor’s degree in Business Administration, Education, or related field. Minimum 3 years of experience in operations activities control, service delivery, or similar roles. At least 2–3 years of experience in team management. Experience in services, has knowledge aboute certification bodies, or consulting organizations is an advantage. Strong leadership, planning, and problem-solving skills. Excellent communication and management skills Fluent in English and Vietnamese (both written and spoken).

Proficiency in MS Office (Excel, PowerPoint, Word) and training management tools.