Segment Manager Medical Devices Benelux

Job description

Reporting to the Business Assurance Director Benelux, the Segment Manager Medical Devices is responsible for the strategy, growth, profitability, and overall development of the Medical Devices business across Belgium and the Netherlands. Acting as the business owner and market-facing leader, this role connects Commercial, Operations, Audit Delivery, and the global SGS Medical Devices network to drive sustainable growth and operational excellence.

Key Responsibilities

Define and execute the Benelux Medical Devices strategy and growth roadmap. Own the segment P&L, including revenue, margin, forecasting, and business performance. Identify and develop market opportunities across MDR, IVDR, ISO 13485, MDSAP, UKCA, and related services. Drive business growth through strategic account management, customer acquisition, and market development initiatives. Develop customer value propositions, service offerings, and commercial strategies.

Act as the senior point of contact for key customers and industry stakeholders. Collaborate with SGS Notified Bodies, technical experts, and global teams to ensure access to the required capabilities and expertise. Translate commercial forecasts into resource and capacity planning requirements. Lead performance reviews and continuous improvement initiatives across the Benelux region.

Collaboration The Segment Manager works closely with: Commercial & Market Development to drive market growth and sales excellence. Audit & Service Delivery to ensure capacity, planning, and operational delivery. Technical Management and NB 1639 to maintain technical governance, compliance, and certification integrity. Success Measures Revenue growth and market share expansion. Segment profitability and margin performance.

New business development and strategic account growth. Customer satisfaction, retention, and service quality. Forecast accuracy and delivery predictability. Adequate capability and capacity coverage. Portfolio expansion and cross-selling success.

In summary

this role is the strategic and commercial leader responsible for strengthening SGS's Medical Devices business across Benelux, ensuring profitable growth, strong customer relationships, and effective collaboration between commercial, operational, and technical teams.

Qualifications

The successful candidate is an experienced Medical Devices business leader who combines strong Medical Devices industry credibility and regulatory understanding with commercial judgement, customer leadership and P&L accountability.

Experience

10+ years of relevant experience. Sufficient understanding of MDR, IVDR, ISO 13485 and the conformity-assessment ecosystem to engage credibly with customers and technical stakeholders. Deeper technical or regulatory expertise is an advantage, not a prerequisite. Proven experience in segment, business-unit, commercial or P&L leadership. Track record of developing markets, strategic accounts and complex B2B technical-service propositions.

Experience working across countries and with global technical or regulatory networks is strongly preferred.

Competencies

Strategic business and segment leadership Medical Devices regulatory credibility Commercial development and customer leadership P&L and performance management Market intelligence and strategic prioritisation Cross-functional and matrix leadership Decision making in a regulated environment Stakeholder management and influencing Reporting Line Reports to: Business Assurance Director Benelux Key stakeholders: Head of Commercial & Market Development, Head of Audit Delivery, Head of Service Delivery, Technical Management, NB 1639 / MDTLO, Global Medical Devices leadership, Finance and key customers.

The Segment Manager Medical Devices owns the performance and development of the Benelux Medical Devices business, ensuring market opportunity, customer needs, technical capability and operational delivery are converted into sustainable and profitable growth.