Customer Master Data Management Supervisor

Job description

Process Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs First contact for issues escalation within B2C process (Customer Master Data) Cooperation with Internal and External Audit Performing B2C (Customer Master Data) controls Advising other team members in terms of B2C (Customer Master Data) process matters Introduce Improvements within B2C process (Customer Master Data)

Coordination

Coordinate completion of B2C (Customer Master Data) processes Delegate tasks Distribute the workload and supervise the team in day-to-day operations Managing HR Matters Communicate deadlines Monitor the team performance Resolve or escalate any process issues Attend and lead team meetings Prepare reports Building relationship with the countries during day-to-day operations

Communication : point of contact to the affiliates management report to GBS manager provide the guideline to the team based on the management decisions Motivation : Motivate team members Listen to team member’s feedback and resolve or escalate any issues Suggest and organize team building activities Create a positive team environment

Profile: Team player Good organizational skills Able to communicate information effectively Be able to motivate team Natural leadership skills B2C (Customer Master Data) Process knowledge

Qualifications

Education

Degree in Business, Finance and Accountancy and other similar courses Experience: 8 to 10 years of experience in Bill to Cash function Focus on Customer Master Data Management Relevant shared service migration and operating experiences. Knowledge of Oracle Business Suite and other ERP system is a plus but not required. Good interpersonal and leadership skills Good networking skills