Staff Product Designer, Customer & Partner Experience (CPEX)

Job description

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design.

At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here

https://www.linkedin.com/company/servicenow/life/userexperience/ This is not a standard product design role. Designing for content at this scale requires fluency in large-scale content architecture, fragmented content libraries, structured content systems, cross-property consolidation, and AI-mediated retrieval design. This requires a practitioner who specializes in owning the customer's experience of finding, navigating, and using content across dozens of sources, teams, and systems.

Qualifications

Preferred Qualifications

• 8+ years in digital product design with strong expertise in both B2B SaaS and B2C design
• Proven ability to design complex information architectures and UX systems serving diverse audiences (learners, admins, community members)
• Strong portfolio demonstrating end-to-end design strategy from narrative development through high-fidelity execution
• Demonstrated design leadership leading teams through rapid iteration, managing feedback loops, and maintaining quality amid parallel workstreams
• Ability to articulate UX architecture frameworks that translate platform conventions into cohesive adjacent web experiences Strategic communicator who presents design thinking to senior stakeholders, refines scope through clarifying questions, and advocates for user-centered approaches
• Ability to synthesize research insights and user feedback into actionable design direction and vision refinements Mastery of Figma and collaborative design workflows at scale; experience navigating matrixed organizations with competing priorities Comfortable with evolving priorities, dual-track workstreams, and the ambiguity inherent in transformational product initiatives Preferred: experience with learning platforms, AI-native design patterns, multi-property experience consolidation, or brand-driven design systems Basic Qualifications: BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields Experience participating in the complete product development lifecycle of web and/or software applications Experience in user experience design or industry experience (corporate, software, web or agency) For positions in this location, we offer a base pay of $149,800 - $262,200 , plus equity (when applicable), variable/incentive compensation and benefits.

Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.