Principal Solution Consultant, CBS, Korea

Job description

What You Get to Do in This Role

Become the expert on ServiceNow CBS solutions (HR Service Delivery, Health & Safety, Workplace Service Delivery, Legal Service Delivery) for the Korea market. Help Korean enterprises modernize their employee-facing workflows and integrate ServiceNow with their existing ERP and legacy systems.

Core Responsibilities

Discover and qualify customers' business challenges around HR transformation, employee service delivery, and ERP integration

• Deliver product demonstrations that address customer requirements and showcase integration value
• Answer technical and functional questions from customers, partners, and internal teams Lead RFI/RFP responses and proof-of-concept engagements
• Build relationships with CHROs, HR Directors, Corporate Service Directors, and IT leaders
• Advise on Korea-specific compliance requirements (labor law, data protection, workplace safety)
• Collaborate with implementation partners and Sales to ensure customer success Mentor Korea-based Solution Consultants on CBS capabilities and best practices
• Provide product feedback to shape solutions for Korea market needs

Qualifications

Qualifications – Required

More than

• 12 years in: Solution Consulting or presales for ERP, HCM, or HR transformation projects HR Service Delivery, Service Center operations, or HR process redesign SaaS experience preferred Fluent in Korean and English (verbal and written); ability to communicate with both business and technical stakeholders
• Proven presales skills: excellent at writing (RFI/RFP), presenting, and conducting customer demos Detail-oriented, organized, and comfortable with structured enterprise buying cycles
• Strong collaborator across Sales, Marketing, Product, and Partner teams Quick learner; ability to rapidly grasp new technology and Korea market regulatory context Self-starter with results-driven, problem-solving mindset Qualifications – Preferred: ServiceNow Platform experience (workflow design, integrations, data governance) Experience with ERP system integrations or middleware
• Knowledge of Korean labor law, PIPA, or workplace regulations Prior experience with Korean enterprises or multinational companies