Staff Inbound Product Manager, Employee Experience

Job description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We are looking for a Staff Product Manager who can help lead the effort to build a consumer-grade user experience for ServiceNow’s products. Our users are the employees of the world’s largest companies and our mission is to provide them a user experience at work that is comparable to the user experiences they are used to using at home.

You will be a member of the product team that is responsible for building the consumer-grade web, mobile and conversational experiences that make up our AI front door to work, where an employee asks, acts and accomplishes in one place, across ServiceNow’s business units.

What you get to do in this role

Contributing to the ServiceNow vision for how employees get their work done, across interfaces and business units Partnering with PMs across ServiceNow business units to understand their products and use cases and champion enhancements needed for a better service experience Working with the UX design and research teams to design and validate awesome cross-interface experiences that balance the different outcomes involved in service experiences Crafting content that evangelizes our vision for a consumer-grade employee experience – both for internal stake holders and customers.

Qualifications

To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Has 7+ years in product management with experience building consumer or employee facing user interfaces.

Plus points for experience with B2B SaaS products and for having built mobile experiences. Is AI-native in how they work and in what they build, has shipped AI-powered experiences, and holds a point of view on where AI belongs in an employee experience and where it does not Strong attention to detail, with the technical depth to partner with engineering and the design sensibility to partner with UX Enjoys collaborating with other teams, leading by influence and by evangelizing a vision Thinks holistically about the business objectives, collaborating cross-functionally to drive GTM workstreams e.g. customer & partner enablement, beyond delivering great product .

Thrives in ambiguity and enjoys working in a fast paced and collaborative environment Has exceptional presentation skills and the ability to relate to various level of stakeholders, including communicating with senior leadership and managing stakeholders across business units. Has experience working in an agile product management environment; writing stories, grooming with developers, managing sprints etc Brings energy, curiosity, independence, humility and a sense of humor to the office every day.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.