Advisory Solution Consultant - Intelligent Automation

Job description

We are hiring a builder and advisor who thrives at the intersection of cutting-edge AI and enterprise customer outcomes. As an Advisory Solution Consultant on the Intelligent Automation (IA) Team, you will partner with field teams to design, demonstrate, and prove the value of ServiceNow's AI platform. This is a hands-on role that requires both technical depth and consultative expertise.

Who you are

You are a technically curious and innovation driven Solution Consultant with a passion for AI, Data, and Workflow. You’ve built multiple use cases in the platform and enjoy experimenting with AI to make your job easier every day. You thrive in fast-paced environments and want to help shape an AI-native Solution Consulting organization.

You bring

A passion for AI — you experiment with it daily and stay ahead of emerging trends A builder's mindset — you've built use cases on the platform and know how to iterate fast Executive presence — you've presented to C-suite stakeholders and held the room Technical depth with consultative instincts — you know when to go deep and when to zoom out Resilience in ambiguity — you thrive when the playbook is still being written What you’ll do: Our mission is to partner with field teams and work directly with customers to understand their unique challenges and build intelligent, scalable AI solutions that solve their most mission-critical challenges.

Conduct discovery sessions to understand customer environment, business challenges, and constraints Design and build proof-of-concept solutions that showcase the power of the platform bringing AI + Data + Workflow to life. Lead workshops and demonstrations for C-level executives and business stakeholders Iterate quickly based on evolving capabilities and customer feedback Work cross-functionally with product, engineering, customer excellence group, and global SC teams to deliver exceptional customer outcomes

Qualifications

Core competencies Curiosity

• Passion for AI and emerging technologies, self-driven learning with a track of staying ahead of trends Collaboration
• Proven ability to work across functions, building rapid solutions in team environment.

Communication

• Clarity in explaining ideas, experience presenting to executive level stakeholders.

Change Agility

• Thrives in ambiguity and fast iteration. Technical Expertise 5+ years in technical consulting, solution engineering, or customer facing technical roles Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving.

This may include using AI-powered tools, automating workflows, analyzing AI data-driven insights, or exploring AI’s potential impact in the function or industry. Strong technical background in data engineering with hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms. Ability to architect and implement complex systems under tight deadlines. Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, Angular JS, React JS, HTML5, CSS, SQL, Python, or equivalent.

Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus. For positions in this location, we offer a base pay of $118,500 - $183,675, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.