Senior Manager, Platform Engineering
Listed on ServiceNow’s official careers site. Posted October 7, 2026. Check that it is still open and apply there.
Apply on ServiceNow’s careers site →Job description
Cloud Platform — Kubernetes, Hyperscalers & Distributed Systems We are currently seeking a Sr. Manager, Data Platform who will act as a player-coach engineering leader. You will lead a team of 6–10 engineers building and operating core platform services, owning delivery, people, and technical direction for the team's domain.
What you get to do in this role
You will lead, grow, and develop a team of software engineers who design, build, and operate services within the cloud-native platform — owning hiring, onboarding, coaching, performance, and career growth for every member of the team. You will own end-to-end delivery for your team's domain: setting priorities and roadmap with product and platform leadership, making scope and sequencing trade-offs, and ensuring commitments land predictably from design through production operation.
You will be accountable for the reliability, scalability, and operability of the services your team runs — establishing SLOs, on-call practices, and operational reviews, and driving down incidents and toil across hyperscaler, on-prem, and sovereign environments. You will partner with principal and distinguished engineers, peer managers, and workload teams to align your team's work with the broader platform architecture, standards, and the needs of the teams that depend on the platform.
You will stay close to the work as a player-coach — reviewing designs and code, weighing in on architectural decisions, and occasionally building — so that technical judgment, not just process, sets the bar for the team. You will build a healthy, high-trust engineering culture: clear expectations, honest feedback, an inclusive environment, and a team that raises the engineering bar for itself. You will communicate crisply with leadership and stakeholders about status, risks, and trade-offs, and represent the team in planning, capacity, and escalation conversations.
Qualifications
To be successful in this role you have: Experience leveraging or critically thinking about how to integrate AI into engineering and platform work — whether adopting AI-powered tooling across a team, automating operational workflows, building agentic systems for fleet visibility and operations, or reasoning about how AI changes the way a platform team is staffed and run. 10+ years building production software, including substantial hands-on experience operating distributed systems and running workloads on Kubernetes. 5+ years managing software engineers, with a track record of hiring, developing, and retaining strong engineers and building teams that deliver.
A track record of leading teams to deliver complex, business-critical systems or services end-to-end, from design through production operation. Hands-on experience with at least one major hyperscaler (AWS, Azure, GCP), including its core compute, networking, and IAM primitives. Strong working knowledge of containers and Kubernetes, CI/CD and GitOps-based delivery, and infrastructure-as-code — enough to review designs, challenge assumptions, and make sound technical trade-offs with your team.
Strong communication and stakeholder-management skills, with the ability to explain technical risks and trade-offs to both engineers and senior leadership. For positions in this location, we offer a base pay of $201,300 - $352,300 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
More jobs at ServiceNow
Sr Staff AI Engineer - Veza
Santa Clara, CALIFORNIA, United States
Data Product Manager, Marketing Technology
Santa Clara, CALIFORNIA, United States
Director, Enterprise Sales - Life Sciences, Bay Area
Santa Clara, CALIFORNIA, United States
GVP, Product & Solutions Marketing
Santa Clara, CALIFORNIA, United States
Global Head, IT (CIO) Technical GTM
Santa Clara, CALIFORNIA, United States
Similar jobs at other companies
Manager, Platform Engineering
Cargill · Atlanta, Georgia
Platform Systems Engineering and Integration 2027 Engineering Summer Internship
General Dynamics · Groton, CT, US
Platform Engineering Intern
Genuine Parts · Birmingham, AL
Platform Engineering - DevOps
Cargill · Atlanta, Georgia
Engineering Manager - RMN Platform Operations
Best Buy · Richfield, Minnesota