Latam CRM Solution Consultant Sr Manager

Job description

This role manage a team of CRM and Industry Solution Consultant teams as they help customers transform their business with ServiceNow’s AI-powered customer and industry solutions. As the Senior Manager, you’ll balance leadership and frontline impact — developing talent, strengthening alignment across broader team, and being personally active in the market as an evangelist for ServiceNow’s platform.

What You’ll Do

Lead and grow a high-performing team of Solution Consultants, focused on CRM and Industry workflows. Coach and develop talent — building Solution Consultant's into trusted advisors and future leaders. Partner closely with Sales Leaders to drive aligned account planning, opportunity strategy, and customer success. Engage directly with customers — meeting CXOs, presenting ServiceNow’s value, and shaping transformational programs in-market.

Drive execution excellence by ensuring your team delivers consistent, outcome-led, value-driven engagements. Champion collaboration across functions — working with Product, Marketing, and Enablement to bring the best of ServiceNow to every pursuit. Evangelize the ServiceNow story externally and internally — representing our technology, culture, and customer impact with authenticity and authority

Qualifications

What You Bring Proven experience managing Solution Consulting/Presales teams in enterprise software or SaaS. Strong understanding of AI, CRM, Customer Service — ideally across Financial Services or Telecommunications. Demonstrated ability to influence in a matrix environment , working across Sales, Product, and Delivery functions. Comfort operating at both strategic and hands-on levels — from executive conversations to solution deep dives.

Track record of building high-performing, collaborative teams that deliver measurable customer and business outcomes. Exceptional storytelling, communication, and relationship-building skills. A genuine passion for helping customers transform their business through innovation and AI-driven automation.