Advisory Solution Consultant - State Government

Job description

At ServiceNow, we are a diverse and inclusive organisation that values collaboration, innovation, and customer-centricity. We strive to create solutions that meet our clients' unique needs and drive their success. As a Solution Consultant, you will play a vital role in understanding our clients' challenges, proposing tailored solutions, and ensuring seamless implementation. We believe in fostering a supportive and inclusive work environment where everyone's contributions are valued.

Responsibilities

Collaborate with the sales team to understand client requirements and business objectives. Conduct in-depth analysis of client needs and pain points to develop customised solutions. Create compelling presentations, proposals, and demonstrations that effectively communicate the value of our solutions to clients. Serve as a trusted advisor to clients, offering insights, best practices, and recommendations. Conduct product demonstrations and effectively address client questions and concerns.

Collaborate with cross-functional teams, including product development and project management, to ensure smooth implementation of solutions. Provide ongoing support and assistance to clients throughout the project lifecycle. Stay updated on industry trends, emerging technologies, and best practices to continuously enhance your knowledge and expertise. Contribute to the growth of the Solution Consulting team through knowledge sharing, mentoring, and collaboration.

Qualifications

To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Bachelor's degree in a relevant field (e.g., Computer Science, Business, Engineering), or equivalent practical experience. 5 years of experience in solution consulting, technical sales, or a related role.

Proven expertise in analysing complex business requirements and designing innovative solutions. Strong technical acumen with the ability to understand and explain technical concepts effectively. Excellent communication and presentation skills, with the ability to tailor your message to various stakeholders. Demonstrated experience in building and nurturing client relationships. Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.

Strong problem-solving skills and the ability to think strategically and creatively. Experience working with Higher Education & Public Sector Commitment to diversity, equity, and inclusion, and ability to work effectively with individuals from diverse backgrounds.