Staff Software Engineer

Job description

We're building an AI-native culture where technology and talent are unstoppable together — and our internal Go-To-Market applications and Sales CRM team is where that shows up in how we build our own commercial workflows across Sales, Deal Desk, Legal, and Procurement. As a Staff Engineer (IC4), you'll independently lead the design, development, and delivery of complex, high-impact systems within these internal platforms.

You'll take ownership of critical components, set technical direction within your domain, and serve as a technical resource to peers and other engineers. We're looking for someone who combines deep software engineering fundamentals with hands-on, already-fluent expertisein AI-assisted and agentic development — not someone looking to pick it up on the job.

What You'll Do

• Own backend services end-to-end, including REST/GraphQL APIs and event-driven microservices (Kafka)
• Build and integrate microservices with ServiceNow platform applications, ramping up quickly on platform-specific patterns and constraints as needed
• Own a complex subsystem — set technical direction, make the architectural calls, and carry the operational consequences of them Pitch in on UI work using a modern component framework
• Work closely with TPMs and business stakeholders to understand and help shape requirements, communicating technical trade-offs clearly and driving alignment without heavy hand-holding Apply AI coding tools and agentic workflows day-to-day as a core part of how you build and ship — using them accountably, with critical review and verification before anything ships Provide L3 support for internal business-critical systems
• Mentor other engineers and serve as a technical resource within your domain, raising the bar through code review, scalable system design.

Model best practices in software craftsmanship, testing discipline, and debugging methodology

Qualifications

~8+ years of practical software engineering experience, including production systems you've owned end-to-end

• Strong fundamentals: data structures, system design, REST/GraphQL, relational data modeling, testing Real, hands-on microservices experience, including event-driven architecture (Kafka or similar) Working front-end skills with a modern component framework
• Strong collaboration skills — comfortable working with TPMs and business stakeholders to clarify ambiguous requirements CI/CD, containers, observability, and L3 incident/support experience for internal production systems Current, hands-on experience with agentic workflows, LLM integration, RAG, Knowledge grapgh, MCP or prompt engineering — you should already be fluent here A record of mentoring engineers and raising quality through code review Nice to have Billing, contracts, quoting, or usage-based commercial systems experience Kafka/event-driven architecture depth, or NoSQL data modeling (e.g., Cosmos DB) ServiceNow Platform certification and/or development experience is a strong added advantage Nice to have Billing, contracts, quoting, or usage-based commercial systems experience Kafka/event-driven architecture depth, or NoSQL data modeling (e.g., Cosmos DB) ServiceNow Platform experience is a plus For positions in this location, we offer a base pay of $166,500 - $291,400 , plus equity (when applicable), variable/incentive compensation and benefits.

Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.