Customer Service Officer

Job description

The Customer Service Officer is responsible for various administrative and support tasks related to employee induction, badging, and access control. This role involves coordinating with multiple departments, handling ID verification, and providing support for various and processes.

Key Responsibilities

• Coordinate and support site inductions: Receive emails from other stake holders Verify IDs, Take photos and print badges Send credential numbers and other site documents to relevant parties Site Badging and access support
• Print lost badges for employees
• Assist other security posts with badging and access queries they have

Carpark Administration

• Update site car counts and capacities Issue and assign parking tags in accordance with site policy/guidelines
• Monitor for car park website errors and report them to the client and developer Customer service and general support
• Provide helpful support to all walk in, email and phone queries from employees and company admins
• Conduct fortnightly meetings with site team lead
• Conduct fortnightly meetings with the client and team lead
• Serve as a point of contact across multiple sites Log and follow tickets for duplicate badge Ids and other IT/service issues
• Manage key requests
• Design and print speciality badges for site events as needed
• Manage special access badges across the site ensuring they are accounted for Additional duties
• Prepare weekly updates for mail, car parks, and ERT stats
• Manage site PAT testing
• Manage the lost and found process onsite
• Handle badge printing for other sites as needed
• Lead monthly EMEA online meetings presenting updates on weekly badge stats, photos audits and inventory
• Create shipping memos and raise purchase orders to replenish stock or for other ad hoc requests
• Manage any post that arrives to reception as required
• Assist and administer site systems as required
• Assist site management and programme coordinator as needed Organise and update new Securitas employees to site systems and access requirements
• Order uniforms and other stock items for the security team Keep and upload receipts for fuel cards and other items ordered on site accounts Ad hoc requests as applicable and assigned by site management Key Skills: Be customer focused at all times and provide outstanding customer service and experiences
• Strong organisational and multitasking skills
• Excellent communication and interpersonal skills
• Proficiency in using administrative and IT systems
• Ability to work independently and as part of a team

Qualifications

PSA Licence Own Transport Desirable

• Strong observational skills and attention to detail
• Excellent communication and interpersonal abilities
• Ability to stay calm and focused under pressure Professional appearance and attitude Flexibility to work various shifts including nights and weekends Fluent English essential Good level of P.C. skills Previous experience desirable
• Must have excellent customer service and communication skills Manual handling - Desirable