Service Coördinator

Job description

What will you do?

• Set up maintenance plans, UC’s/OLA’s, and the financial framework of contracts
• Coordinate handover with Sales and Project Management for a smooth client transition
• Implement and manage contracts within CSM and ERP tools Actively participate in daily operations such as incident management, escalation management, and change control
• Handle client onboarding and lead kick-off meetings to establish operational workflows
• Monitor and evaluate service levels on a monthly basis
• Identify improvement opportunities and support internal optimization initiatives
• Maintain regular contact with client relationship managers and align with the SMO Manager

Qualifications

What is expected of you?

A diplomatic approach and a strong customer-oriented mindset

• Excellent communication skills across different levels
• Ability to lead without formal authority, negotiate, solve problems, and remain resilient under stress At least bilingual: NL/FR or FR/NL – NL/ENG – FR/ENG A Master’s degree in a technical field or equivalent through experience is a plus Technical knowledge of security technologies (access control, intrusion detection, CCTV, ICT) OR telecommunications (wireless, wired, etc.) with affinity/experience in ICT ITIL Foundation certification or willingness to obtain it Minimum
• 1 year of experience in Project Management, Service Management, Contract Management, or Account Management
• Knowledge of legislation related to private and specialized security is a plus