Protective Services Development Manager

Job description

What you'll be doing

Drive Commercial Growth: Lead the development of new business opportunities and actively manage existing client portfolios to deliver year-on-year profitable growth.

Account Management

Build deep relationships with clients, understand their business objectives, and deliver tailored security solutions that evolve with their needs.

P&L Ownership

Share responsibility for branch financial performance, including revenue, margin, and profitability targets.

Innovate and Transform

Identify opportunities to upsell, cross-sell, and transform traditional services into intelligent, integrated solutions.

Client Engagement

Conduct regular client reviews, KPI/SLA meetings, and strategic planning sessions to ensure alignment and satisfaction.

Market Intelligence

Monitor competitors, gather local market insights, and use data to inform commercial strategies and service improvements.

Collaborative Leadership

Work closely with operations and commercial teams to ensure seamless service delivery and client retention.

Sales Strategy Execution

Design and implement local commercial plans, lead price negotiations, and manage transformation pipelines.

Risk-Based Evaluation

Continuously assess service provision and propose alternative models to enhance efficiency and profitability.

Customer Experience Excellence

Champion client-centricity by identifying solution gaps and driving innovation to meet evolving market needs. Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

What we’re looking for

We’re looking for someone who values teamwork, shows initiative, and wants to grow.

Ideally, you’ll have: Proven track record in a high‑performing, client‑facing sales or account management role. Demonstrated ability to build trust quickly through credibility, communication skills, and authenticity. Exceptional commercial awareness with experience in managing margins, forecasting, and business growth strategies. Ability to translate technical service offerings into clear, meaningful business benefits for clients.

Excellent written and verbal communication skills, including experience presenting to stakeholders. Client‑centric mindset with a commitment to service excellence and long‑term relationship building. Strong organisational skills with the ability to manage a busy pipeline and meet deadlines. Resilient, proactive, and solutions‑focused approach with a positive bounce‑back mindset. Experience working collaboratively across operational and commercial functions.

Attention to detail with the ability to identify risks and drive continuous improvement. Minimum of 3 years’ experience within a commercial environment. (desirable)