Genetec Engineer

Job description

As a Genetec Engineer , you play a key role in the implementation, configuration, and support of Genetec Security Center solutions. You are involved in all phases of the project — from design to maintenance.

Tasks and Responsibilities

• Install, configure, and maintain Genetec Security Center systems (access control, video surveillance, ANPR, intercom, etc.)
• Analyze customers’ technical requirements and contribute to system architecture design Commission systems on-site while ensuring quality and compliance Integrate Genetec solutions with other systems (IP cameras, controllers, alarm systems, servers, etc.)
• Perform functional tests and validate configurations before go-live Provide Level 2 and Level 3 technical support , diagnosing and resolving complex incidents Carry out preventive and corrective maintenance of installed systems
• Prepare technical documentation (diagrams, plans, reports, procedures)
• Train end users and support internal technicians
• Collaborate with internal teams (projects, support, sales) to ensure optimal customer satisfaction
• Participate in a 24/7 on-call rotation to guarantee continuity of technical support
• Keep up to date with technological developments in Genetec products and the broader security market Profile You are ambitious, self-taught, and passionate about technology and electronic security.

You enjoy learning, analyzing problems, and tackling technical challenges.

Qualifications

Technical Skills

• Excellent knowledge of electronic security systems (access control, CCTV, intercoms, alarm systems)
• Strong understanding of IP networks (switching, routing, VLAN, PoE, network security)
• Knowledge of Windows Server, Active Directory, SQL Server , and virtual environments (VMware, Hyper-V) Experience in configuring and integrating

Genetec Security Center

• Ability to diagnose and resolve complex technical issues Understanding of communication standards (TCP/IP, RTSP, ONVIF, SNMP, etc.) Basic knowledge of cybersecurity in physical security systems
• Ability to read and interpret technical drawings and electrical schematics Clear and structured documentation of procedures and intervention reports
• Ability to read and understand technical English Behavioral and Personal Competencies: Ability to work independently as well as within a team Strong prioritization and organizational skills Precision, methodical approach, and attention to detail
• Strong customer focus and quality awareness Analytical and problem-solving mindset Eagerness to learn and motivated for continuous improvement
• Strong communication skills with various stakeholders (clients, colleagues, partners) Stress-resistant and responsive, especially during on-call duty Proactive and takes initiative Valid driver’s license (Category B)