Service Offer Data Specialist

Job description

Job Summary

The Service Offer Data Specialist is responsible for managing service offer data uploads, localization, validation, publication, and maintenance across Master Data Hub (MDH), Product Information Management (PIM), and ERP systems. This role ensures service offer data is accurate, complete, compliant with governance standards, and readily available for commercial and operational use. The specialist collaborates with global and local stakeholders to support offer deployment, master data governance, and continuous process improvement.

Key Responsibilities

Data Upload & Localization Manage end-to-end service offer data uploads into PIM and ERP systems. Localize offer data for country-specific requirements, including descriptions, commercial references, pricing, attributes, and web catalog content. Validate uploaded data to ensure accuracy, completeness, and compliance with governance standards. Resolve data errors, rejected records, and synchronization issues through coordination with data owners and stakeholders.

Maintain upload plans, status reports, timelines, and issue logs. Master Data Management (MDH) Review and validate mandatory fields, classifications, hierarchies, and reference values before submission. Monitor workflow approvals, rejections, and publication status within MDH. Identify and resolve duplicate records, incomplete attributes, and data quality issues. Ensure data consistency between MDH and connected systems, including PIM, ERP, CPQ, and reporting platforms.

PIM & Publication Management Publish localized service offer data to web platforms after validation. Coordinate localization requirements with Service Offer Marketing teams and other stakeholders. Support system updates, enhancements, and evolving business requirements within PIM. ERP & Downstream Process Support Complete master data templates and enrich service offer attributes within ERP systems. Support offer configuration for quoting, order management, billing, supply chain, and work order generation processes.

Maintain ERP master data and support pricing uploads during annual transfer price campaigns. Ensure accurate reference data flow between PIM and ERP systems. Data Analysis & Continuous Improvement Analyze ERP order data to support business decisions and data validation. Collaborate with cross-functional teams to resolve data-related issues. Monitor data quality, deployment effectiveness, and process performance. Recommend and implement process improvements to enhance data governance and operational efficiency.

Requirements

Education Bachelor's degree in Business, Information Systems, Data Management, Engineering, or a related field.

Experience

Experience in master data management, data governance, product information management (PIM), ERP systems, or related business operations. Experience working with Master Data Hub (MDH) or similar master data management platforms is preferred. SAP experience is an advantage. Experience with digital asset management (DAM) or document management systems is beneficial.

Skills & Competencies

Strong understanding of data governance and master data management principles. Knowledge of ERP processes, data structures, and system integrations. Excellent data analysis, validation, and problem-solving skills. Strong attention to detail and commitment to data accuracy. Ability to collaborate effectively with cross-functional and global teams. Strong verbal and written communication skills in English. Effective planning, organization, and stakeholder management skills.

Proficiency in Microsoft Office applications, particularly Excel. Rewards designed for you Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community.

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