Head of Services Operation

Job description

The Operations Director position leads the Field Services operations with the following priorities: Ensuring team safety, Securing the execution of the job on customer sites to quality, budget and time standards, Deploying corporate strategy, Driving customer satisfaction, Accelerating sales, backlog management & profitability, Managing the Operations teams, Managing a transition to a digital business model.

Essential Responsibilities

Safety & Cybersecurity Lead by example in ensuring safety & cyber security standards are applied. Ensure FSR’s receive appropriate certification before attending site and use PPE. Secure FSR Managers perform (minimum) 1 safety audit per FSR per year. Ensure the whole team are trained on cybersecurity and have a compliant endpoint (laptop). Business Performance Ensure jobs are planned and performed to optimize profits, ensuring safety, quality standards and customer service is maintained.

Drive profitable growth through the yearly implementation of the Annual Operation Productivity Plan (AO2P), including workforce planning. Ensure additional scope of work (requested by customer) is invoiced. Drive the FSR Lead Generation program. Implement a lean and agile operations organization. Control operating costs. Develop and grow key relationships with customers. Drive improvements in first-time fix rates (FTFR). Develop strategic account loyalty.

People Attract, recruit, onboard, develop, motivate and manage a robust and high performing Operations team while controlling voluntary attrition. Prepare the pipeline of the future by scouting & nurturing a diverse pool of Services talent. Manage team skills & behaviors to match with business needs and market evolution. Organization Role model collaboration between functions in Services, other BU’s locally and Global Services Execution Team, encourage the removal of silos.

Deploy the operating model. Drive a lean and agile organization.

Main interactions

FSVP, Sales, Customers, Back Office Coordinators, FSRs & Sub Contractors, Quality, H&S, Finance & Global Services Execution Team.

The Operations Director should have: Engineering and/or Business master’s degree or equivalent experience. Leadership experience. Knowledge of Power System & / or Secure Power business. A customer mindset and a people orientation. Vision and strong communication skills and the ability to build and foster teamwork. Extensive business acumen with strong results orientation. Confidence and courage to make appropriate decisions and accept accountability.

Excellent relationship skills and the ability to communicate effectively with executive leaders and customers. Bring your leadership and service expertise to a team that's ready to welcome you — apply today! Rewards designed for you Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential.

The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page. * Country-specific programs and initiatives may be available. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us.

This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer.

It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.