客户质量工程师Quality Customer Service Eng.（太仓）

Job description

Schaeffler 是一家充满活力的全球性科技公司，其成功得益于企业家精神和悠久的家族企业历史。您觉得是否吸引到您？作为所有主要汽车制造商以及航空航天和工业领域重要企业的合作伙伴，我们可为您提供许多发展机会。 您的主要职责

• 负责0公里及售后客户投诉的接收、分析、协调和闭环处理，确保问题及时响应并有效解决 Manage zero-kilometer and aftersales customer complaints, including intake, analysis, coordination, and closure to ensure timely response and effective resolution.
• 主导售后质量问题的根因分析，推动内部相关部门制定并落实纠正和预防措施 Lead root cause analysis for aftersales quality issues and drive cross-functional teams to define and implement corrective and preventive actions.
• 编制并提交8D报告，确保问题描述、原因分析、遏制措施、纠正措施和验证结果完整准确 Prepare and submit 8D reports, ensuring accurate and complete documentation of problem descriptions, root causes, containment actions, corrective actions, and verification results.
• 跟进客户质量问题的整改进度，协调生产、工艺、研发、供应商质量等团队完成问题闭环 Track corrective action progress for customer quality issues and coordinate with production, process, R&D, supplier quality, and other teams to achieve issue closure.
• 维护客户质量沟通，及时反馈问题处理状态，支持客户审核、质量会议及现场问题沟通 Maintain customer quality communication, provide timely updates on issue status, and support customer audits, quality meetings, and on-site issue discussions.
• 分析客户投诉和售后质量数据，识别重复性或系统性问题，并推动持续改进 Analyze customer complaint and aftersales quality data, identify recurring or systemic issues, and drive continuous improvement.
• 支持内部质量体系和客户特殊要求的落实，确保相关质量活动符合汽车行业标准和客户要求 Support the implementation of internal quality systems and customer-specific requirements to ensure quality activities comply with automotive industry standards and customer expectations. 您的任职资格
• 具备本科及以上学历，质量管理、机械、车辆工程、材料、电子或相关专业优先 Hold a bachelor’s degree or above, preferably in quality management, mechanical engineering, vehicle engineering, materials, electronics, or a related field.
• 具备3年及以上汽车行业客户质量相关工作经验，熟悉0公里及售后客诉处理流程 Have at least 3 years of customer quality experience in the automotive industry, with familiarity in zero-kilometer and aftersales complaint handling processes.
• 掌握8D、5Why、鱼骨图、FMEA、控制计划等质量工具，并能独立开展问题分析和报告编写 Apply quality tools such as 8D, 5Why, fishbone diagram, FMEA, and control plan, and independently conduct problem analysis and report preparation.
• 熟悉汽车行业质量体系及客户质量要求，了解IATF 16949相关要求者优先 Understand automotive quality systems and customer quality requirements; familiarity with IATF 16949 is preferred.
• 具备良好的跨部门沟通、问题推动和客户沟通能力，能够在压力下推进问题闭环 Demonstrate strong cross-functional communication, issue-driving, and customer-facing skills, with the ability to close issues under pressure.
• 能够使用英文作为工作语言，完成客户沟通、会议交流及英文质量报告编写 Use English as a working language for customer communication, meetings, and quality report writing.
• 熟练使用办公软件及质量数据分析工具，具备清晰的数据分析和问题总结能力 Use office software and quality data analysis tools proficiently, with strong data analysis and issue summarization capabilities. 我们通过创新影响未来，我们有令人兴奋的工作任务和出色的发展机会静候您的到来。我们期待您的应聘。 www.schaeffler.cn/职业 您的联系人 Schaeffler (China) Co., Ltd. Sisi Qiu +8651253959675 关键字 经验丰富; 工程师; 全职; 固定期限; 质量;