Technical Support Specialist

Job description

Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors.

Sanmina Corporation has facilities strategically located in key regions throughout the world.

Job Title

Technical Support Specialist Job Purpose: The Technical Support Specialist provides day-to-day technical support to employees, laptop/desktop systems, software, phones, and network infrastructure.

Nature of Duties

Maintaining and supporting the Desktop environment, Installing, configuring and troubleshooting desktop and laptop systems, printers, workstations, peripheral equipment and network issues in a heterogeneous, fast-paced manufacturing environment. Maintaining passwords, data integrity and file system security for the desktop environment. Communicating technical information to both technical and nontechnical operations personnel.

Recommending hardware and software solutions, including new acquisitions and upgrades. Creating user accounts. Imaging PCs and laptops. Desktop phone support in a VoIP environment, and cell phone user support. Resolving anti-virus/anti-spam issues on user computers. Working with customer systems to resolve network related issues. Providing “help desk” support, resolving user problems with desktop applications, workstations, and peripheral equipment.

Installing and maintaining application and desktop software products. Installing and supporting label printers and barcode scanners in the manufacturing environment. May participate in the development of information technology and infrastructure projects. May conduct training programs designed to educate users about basic and specialized applications.

Education and Experience

Associate’s Degree or equivalent Minimum of 1-2 years experience in IT related jobs G Suite/Gmail familiarity. 1-2 years experience in a Windows/ChromeOS environment. Experience with MS Office products AD Users and Computers Account Administration MS Security Administration Basic knowledge of networking (Cabling, switches) Microsoft Anti-Virus software. Disk-imaging products.

• Ability to work based on goals and ticketing system to deliver on-time resolutions
• Ability to be a team player in large deployment projects
• Ability to work in fast-paced, high-demand environment
• Ability to lift equipment weighing up to 50 lbs.

Physical Demands Work is performed in an office and a manufacturing environment. Required to stand, walk, sit , stoop, bend; talk and hear in person; use hands to finger, handle or feel objects or controls; reach with hands and arms; substantial movements (motions) of the wrists, hands, and/or fingers; repetitive motion. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Occasionally may need to exert up to 50 pounds of force to lift, carry, push and pull or otherwise move objects. Sanmina is an Equal Opportunity Employer