Administrator II (Program)

Job description

Administrator II (Program)

Job Responsibilities

Interface with customer, which includes the following:

Order & Backlog Management

• Managing Customer demand and Purchase Order. Tracking of "backlog" to ensure ship dates align with what was promised and monitor On Time Delivery (OTD).

Engineering Change Support

• Coordinating the administrative side of Engineering Change Notice (ECN). This involves updating part numbers, Bills of Materials (BOM), and ensuring the Operations is building the correct version of a product.

Material & Inventory Tracking

• Monitoring Excess & Obsolete (E&O) inventory. Flag parts that are no longer needed due to design changes and help the PM calculate the financial liability to be charged back to the customer.

Customer Communication

• Serving as the first line of contact for routine inquiries, such as shipping status, tracking numbers, and Return Material Authorization (RMA) updates for repairs.

Shipping & Logistics Coordination

• Working with the warehouse and logistics teams to ensure finished goods are packed, documented, and shipped according to the customer’s specific routing guides.

Reporting & Metrics

• Generating weekly or monthly reports on Key Performance Indicators (KPIs) like On-Time Delivery (OTD), Demand waterfall, aged accounts receivable (AR), etc.
• Support internal and External audits
• Participate in Lean and ESS Program
• General filing of correspondences between customers and plant.
• Draw up quotations to customers.
• Take purchase orders from customers.
• Other duties as assigned.

Job Requirements

• Degree / Diploma in any discipline or equivalent.
• Minimum 2 years of experience in Electronics Manufacturing industry or in a related field, as well as customer / account management background is preferred.
• Proficient in MS office applications, particularly in Excel (e.g., pivot tables, vlookup) and PowerPoint.
• Proficient in Google sheet, Google drive and Google Slides.
• Good communication skills.
• Demonstrated attention to detail.
• Able to work independently, fast learner and proactive.