Samsung Experience Store Lead

Job description

Position Summary

This role is not eligible for immigration sponsorship Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide.

By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities Position Overview & Why You’ll Excel Our Retail Operations team rewrites the rules of traditional retail with immersive, tech-driven experiences—ideal for a proven leader who excels at developing people, driving results, and ensuring operational excellence.

As a Store Lead, you are part of the store’s management team, responsible for leading associates, overseeing operational areas, and driving sales performance. With at least three years of retail leadership experience (and ideally one year in big-box leadership), you will play a critical role in building team capability, delivering a best-in-class customer experience, and ensuring the store is always ready for both customers and executives.

In the absence of higher leadership, you are expected to seamlessly assume full operational and sales management responsibilities. What You’ll Own Sales-First Culture Champion a revenue-driven environment by modeling selling behaviors, coaching associates, and driving sales performance to meet and exceed targets. Customer Experience Excellence Deliver engaging demos, workshops, and events, ensuring every customer interaction reflects Samsung’s premium brand experience.

Operational Leadership Partner with the Store Manager, General Manager, and ASM to execute store priorities, uphold SOP compliance, and maintain operational readiness. Team Coaching & Development Mentor and coach associates with feedback, training, and recognition programs, fostering accountability and confidence. Onboarding & Training Lead new-hire orientation and ongoing associate development, ensuring mastery of Galaxy product knowledge and operational standards.

Floor Leadership Manage the sales floor during assigned shifts, driving customer flow, maintaining merchandising standards, and ensuring smooth daily operations. Cross-Functional Collaboration Coordinate with Store Technology, Repairs, Visual Merchandising, and Corporate Support to resolve issues and deliver flawless execution. Acting Store Management Assume full operational and sales management responsibilities when the ASM, Store Manager, or General Manager are not present.

Opening & Closing Procedures

• Oversee daily opening and closing routines and provide coverage during holidays, launches, and peak business periods What You Bring Retail Leader – 3+ years of retail leadership experience, with at least
• 1 year in big-box or specialty retail.

People-First Coach

• Proven ability to mentor, motivate, and develop associates while fostering a high-performance team culture.

Operationally Skilled

• Experienced in executing SOPs, managing store readiness, and leading day-to-day retail operations.

Analytical & Action-Oriented

• Skilled at using data and performance metrics to guide decisions and improve results.

Adaptable & Collaborative

• Thrives in fast-paced, dynamic environments and partners seamlessly across functions and teams.

Preferred

Consumer Electronics Savvy

• Knowledge of smartphones, wearables, and connected ecosystems, with the ability to translate features into customer benefits.

What

We Offer

Competitive salary plus MBO bonus tied to store and individual performance Medical, Dental & Vision insurance Life Insurance and 401(k) retirement plan Employee Purchase Program for Samsung products Tuition Assistance and Student Loan Program (after 6 months) Paid Time Off and Wellness Incentives A chance to grow your leadership career in a cutting-edge retail environment Be part of a culture that celebrates innovation and relentless pioneer spirit Apply today and elevate your career as a leader in Samsung’s retail revolution.

Skills and Qualifications

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/ Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/ The salary range for this role, for candidates based in MN, is expected to be between $61,000 and $75,500. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

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• Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

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If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.