Systems Engineer - SaaS Applications

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role We are seeking an agile, high-performing Systems Engineer to administer and manage the Finance systems and applications supporting our mission-critical business processes. In this role, you will serve as the primary process expert in your service area, collaborating closely with developers, business stakeholders, and cross-functional technology teams to support end-to-end Salesforce business processes.

Your daily impact will span enterprise application support, resolving complex technical and functional system issues, performing trend analysis to identify proactive enhancements that reduce support volume, and partnering with development teams to deliver new and enhanced functionality.

Key Responsibilities

SaaS Applications Administration Platform Operations: Own the day-to-day administration, configuration, and optimization of key enterprise SaaS applications ( Blackline, Workiva, Kyriba, Coupa, or Concur ).

Security & Access Control

Manage users, roles, profiles, and security settings across systems.

Platform Health

Maintain data quality, integrity, and overall platform health.

Vendor Releases

Manage vendor releases, upgrades, and new capabilities.

AI Automation & Workflow Agentic Transformation

Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.

Process Automation

Identify opportunities to automate manual business processes and improve operational efficiency.

Automation Operations

Monitor existing automations and troubleshoot failures or performance issues.

Data Management & Integration Data Quality Initiatives

Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.

Enterprise Integrations

Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.

Technical Troubleshooting

Understand APIs and integration concepts sufficiently to troubleshoot and coordinate integration issues.

Production Support & Troubleshooting Tier 2/3 Support

Provide Level 2/3 support for Salesforce issues.

Problem Resolution

Analyze and resolve complex configuration, automation, data, security, and integration issues.

Root-Cause Analysis

Perform root-cause analysis and implement preventive solutions rather than relying on workarounds.

Release & Change Management Environment Management

Manage sandbox environments, testing, UAT, deployments, and production releases.

Cross-Team Alignment

Coordinate with developers, QA, integration teams, and business stakeholders for major changes.

Documentation

Maintain appropriate documentation for configurations and business processes.

Preferred Qualifications & Skills

Experience: 6+ years of experience with expertise in configuration and application maintenance.

Domain Knowledge

Understanding of Record to Report and Procure to Pay process areas.

SaaS Expertise

In-depth knowledge in one of the SaaS applications ( Blackline, Workiva, Kyriba, Coupa, or Concur ).

Continuous Learning

Demonstrates a willingness to learn and expand expertise across other Financial SaaS applications and functional areas.

Problem Solving & Mindset

Able to think independently and consider cross-functional and downstream impact; agile and capable of multi-tasking in a fast-paced environment.

Communication

Excellent written and verbal communication skills. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

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