Ingénieur-e ASE (Airframer Support Engineer) BOEING F/H

Job description

The ASE will provide leadership, technical direction, and support to the airframer and customers, as well as to other CFM field personnel in the operation of assigned engines (LEAP-1B).

Main tasks include :

• Interface with all levels of customer and company organizations
• Provide on-site assessment of activities to anticipate issues
• Provide a comprehensive report of engine problems and customer requests

Contribute to product and service improvement

• Identify/capture perceptions and needs of operators and integrators in the field
• Propose corrective actions and improvement paths
• Identify the occurrence of major events
• Ensure effective communication within the front office Essential Responsibilities :
• Act as the front office for all customer requests
• Support investigations (root cause analysis, troubleshooting, etc.) and closure of quality issues in coordination with the Back Office (Engineering, Quality)
• Record all necessary information in information systems
• Review, analyze, report, and make recommendations regarding reported engine malfunctions to ensure continuous reduction of disruptions for customers Job Specifics Teamwork and on-call duties.

Affiliated Entity Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment, and interiors), space, and defense.

Its mission

to contribute sustainably to a safer world, where air transport becomes more environmentally friendly, more comfortable, and more accessible. Present on all continents, the Group employs 92,000 people and generated revenues of €23.2 billion in 2023, holding leading global or European positions in its Main Interactions :

External

• Airframer, airlines

Internal CFM

• Safran Aircraft Engines and GE (Customer Program Managers, Services Teams, Customer Quality) The position is based in Seattle, for a start as soon as possible.

Key Information

• Field Representative
• Customer Support and Services
• Located in Seattle, United States
• Permanent Contract, Full-time
• Master's Degree
• More than 5 years of experience

Fluent English Knowledge / Skills

• Strong knowledge of mechanics and engine operation, as well as technical expertise in engine assembly and maintenance documentation
• Knowledge of PART 21G or PART 66 or PART 145 is recommended
• Experience in jet engine or aircraft manufacturing is an asset

Strong oral and written communication skills

• ability to make formal presentations at all organizational levels, to customers and partners, and to respond in high-pressure environments
• Technical English required, fluent spoken English Qualities :
• Leadership
• Responsiveness
• Rigor
• Team spirit; excellent interpersonal skills (Partner, Airframer, and Customer Interfaces)
• Availability and flexibility to adapt to scheduling constraints and customer-imposed changes