Repair Management Executive (SBH)

Job description

Support-By-Hour (SBH) Program SBH - Repair Loop Management

• Track and manage end-to-end repair activities with all MROs.
• Monitor receipt of unserviceable parts at the Singapore Regional Distribution Center (RDC).
• Create Repair Orders (SBH RO) in SAP for SLS parts and manual documentation for non-SLS parts.
• Instruct RDC to dispatch unserviceable parts to MROs for repair.
• Follow up shipping details (MAWB, HAWB, POD) with freight forwarders for both local and international shipments.

Monitor repair progress at MROs

• reception, acknowledgement, quotation, exchange, repair, and return to serviceable stock.
• Review and approve repair quotes for SLS parts (no approval required for other parts).
• Manage exchange requests in case of SBH part shortages or extended turnaround times (TAT).
• Coordinate return shipment of repaired/serviceable units to RDC or agreed customer locations.
• Track inbound shipments from MROs with freight forwarders.
• Perform SAP transactions upon receipt of repaired units at RDC or agreed locations.
• Review weekly Repair WIP with MROs and follow up on repair and delivery status.
• Verify required documentation (certificates, shop reports, times/cycles) in line with SBH and customer requirements.
• Process scrap in SAP for condemned parts and arrange replacements.
• Maintain accurate updates in the Repair Flow tracking file and performance metrics. - FHS contract operation management Secondary duties: o Front office support if needed o Operational continuity support French language will be an added advantage
• 5 - 8 years of relevant experience in operations, supply chain, or repair management
• Fluent in English
• Strong customer orientation
• Team player with excellent organizational skills
• Knowledge of SAP (mandatory or highly desirable)