Customer Operations Manager M/F

Job description

As part of the customer team of Safran Aircraft Engines, the Customer Operation Manager will work to support the operational requirements and uphold the commitments outlined in the CFM agreements with IndiGo Airlines. Acting as a key liaison between internal teams and the customer, the COM will be responsible for the following responsibilities. For such an operational position, the COM will be frequently required to travel to SAFRAN and GE MRO facilities as well as France headquarter.

Creativity and good social soft skills in order to integrate and be part of our customer team are key for this position. ________________________________________ Key Responsibilities:

• On-Wing Monitoring – Removal Plan a. Be aware of on-wing BSI conditions and coordinate regularly with IndiGo to anticipate and confirm engine removals. Work in partnership with FSE and customer and maintain removal plan updated,
• Engine Removal & Shop Induction a. Once removal is confirmed by IndiGo, coordinate with the FTM and MRO network planning to confirm shop assignment according to capability – capacity and ensure timely shipment of the engine.
• Purchase Order Management a. Upon confirmation of shop assignment, initiate and process Purchase Orders (PO), OTP, and share the same with the designated shop.
• Gate-00 Coordination a. Lead the Gate-00 call with the shop prior to induction.
• Critical Parts Tracking a. Maintain oversight on availability and stock of key COP parts such as Combustor, HPT Case, etc.
• Engine Database & Removal Planning a. Maintain and update the engine database based on long-term removal forecasts. b. Refine and adjust the plan weekly based on latest removal inputs from IndiGo and FTM/CT.
• RTI Process Performance and Ownership a. Take full ownership of the physical RTI (Removal-to-Induct) process and ensure timely intervention on key items such as PO issuance, logistics/transportation, and Gate-00 call. b. In partnership with FTM, Measure, and maintain dashboard of all key activities from removal to engine readiness for induction at shop, ( po, ws, transportation, pre BSI and coordination if any). Maintaining a good performance of the process will be key.
• Customer Fleet stability a.

Maintain customer fleet stability

in partnership with Customer Team as well as Customer fleet planning, organize review of short, mid and long term customer fleet stability and propose recovery actions as needed

• MRO Work In Progress Management a. Coordinate with engine owners and shop visit managers throughout the network, the correct progress of customer engine shop visits : take actions and further decisions to secure Turn around Time
• Customer Engagement a. Schedule and attend weekly visits to the IndiGo office to address open points and maintain strong customer rapport. IndiGo is India's largest airline and amongst the fastest-growing airlines in the world.

With a fleet of 400+ aircraft, operating well over 2,200 daily flights, connecting 130+ destinations (of which 40+ international), IndiGo is welcoming 113 million+ customers on board last year. From our product prospective, IndiGo is our largest LEAP-1A Customer (430 installed +50spares), hence SAFRAN AIRCRAFT ENGINE support and services division is building a Customer Team based in Delhi so to ensure Premium Customer Care.

Safran Aircraft Engines designs, produces and sells, alone or in partnership, commercial and military aircraft engines offering world-class performance, reliability and environmental compliance. Through CFM International*, Safran Aircraft Engines is the world's leading supplier of engines for single-aisle mainline commercial jets. * CFM International is a 50/50 joint venture between Safran Aircraft Engines and GE Aerospace Team player Able to build up trust relationship with Customer Travels : 30% of time Flexible Engineer degree preferred