Barista

Job description

Use your natural charm and beverage expertise to create a delightful café experience for our guests. If you’re an expert in preparing and serving café products, focused on guest service, and have at least a year of related experience in the food service/hospitality industry, then you just might be our next Barista at sea! Minimum of one year food service/hospitality –related experience

• Knowledge of coffee, tea and specialty coffeedrinks
• Guest service focused and solution oriented
• Ability to analyze and interpret documents suchas recipes and manuals
• Ability to multi-task and remain organized andflexible in a fast-paced environment
• Excellent communication and interpersonalskills, including the ability to interact effectively with guests and fellowemployees Operational Effectiveness:
• Ensures all operating standards andprocedures are executed consistently
• All areas are clean, USPH compliant andvisually appealing at all times
• Upholds STAR, Safety, Environmental andother company policies and standards
• Effectively resolves guest complaints andmakes every effort to ensure that guest leave the Cafe satisfied
• Creates opportunities for the guest tointeract with the product
• Provides quality beverages consistently toall guests
• Follows standards for merchandising,stocking, rotating and storing products
• Contributes to F&B goals forincreasing sales and improving profits
• Takes initiative in learning all aspectsof the Barista position PeopleSkills: Interpersonal Effectiveness:
• Stays “above the line” and accepts ownership forachieving results in all areas of accountability including SGI, ratings,revenue, Workplace Safety.
• Resolves conflict with fact-based communication.
• Fosters team unity and inspires commitment to each Brand
• Collaborates well and works up, down and acrossthe organization.
• Assists in training of all crew, including newhires.