Assistant Island Experience Manager

Job description

The Assistant Island Experience Manager is responsible to deliver industry-leading hospitality standards for Guest Services, Entertainment, and the Bahamian Market operations on the Destination. This position is accountable for the welcome and farewell experience in all areas. This role oversees the Team Member conduct and performance, cleanliness and maintenance of workspaces and equipment as per Company standards. The Assistant Manager actively listens to the Guest inquires and extends assistance to resolve issues.

This role possesses a strong Guest engagement personality, problem resolution skills with good social and communication skills. This position leads by example and requires exemplary organization, customer service focus, effective decision-making abilities, excellent Guest and Team Member engagement, training, and knowledge of the product and service standards.