Service Manager

Job description

Overview

At HomeTeam , we put people first . We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player. Apply in minutes from your mobile phone!

Responsibilities

As a HomeTeam Service Manager, you can expect to:

• Ensure daily assigned revenue is completed
• Maintain a high level of service quality Standardize pest control technician service routes to improve route density
• Schedule and review daily routes with technicians
• Handle customer complaints; investigate and resolve customer service concerns
• Assist technic ians with field service requests and delinquent accounts
• Order and maintain equipment, supplies and materials required for service work
• Create a positive work environment Attract and select high caliber employees, while maintaining qualified staff Actively manage performance and motivate service staff
• Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates
• Maintain appropriate certification/licensing as required by the state or by branch management
• Coordinate training and licensing of new and existing service personnel
• Coordinate and/or provide continuing training as needed
• Maintain truck inventory records and perform periodic inspections Delegate duties and examine work for accuracy and neatness
• Maintain record of all commercial vehicle licenses and pest control licenses Assist General/Branch Manager in other duties assigned
• Work weekends as necessary to assist the technicians
• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

There’s plenty of perks too! Competitive pay $$ plus bonus $55K-$60K Annually Comprehensive benefits package including medical, dental, vision Company paid life & AD&D insurance 401(k) plan with company match up to 6% Employee stock purchase plan Paid Time off and holidays Employee discounts Tuition reimbursement Dependent scholarship awards An opportunity to advance within the company Recognition for a job well done A friendly work environment The opportunity for professional growth and respect that comes from working for an industry leader Why HomeTeam ?

HomeTeam is the #1 pest management company to homebuilders Currently performs more the 2,000,000 services a year The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction Pest Management Industry is growing and is a recession resistant line of business Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.

HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc. , (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications

• Minimum Requirements: Must be 18 years or older with a high school diploma or GED; College degree preferred
• Must have experience with sales, marketing, and office administration Experience supervising, coaching, and developing staff 3 or more years’ experience in a management role Physical Demands / Working Environment: Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Safely use a ladder within the manufacturer's weight capacity
• Lift and carry up to 50 lbs.

Ability to work in all types of weather conditions HomeTeam is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities