Customer Care Advocate

Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Position Title: Customer Care Advocate Location: Noida The Customer Service Advocate provides essential support across pre/post-sales, ensuring smooth order management, timely service scheduling, and effective customer communication. This role involves handling inquiries, managing orders and returns, coordinating deliveries, and maintaining accurate records, problem-solving skills, communication are key to success Your Responsibilities: Respond to customer and internal inquiries regarding orders, returns, replacements, and equipment details.

Order / RMA maintenance, supply schedules, and customer/distributor coordination. Schedule calls and follow up on service requests. Handle requests for company materials and documentation. Maintain accurate records of returns, pricing updates, and order changes. Ensure timely communication with customers/partners/stakeholders. Handle customer calls, email and phone calls with promised turnaround time. The Essentials - SKILL

• Strong verbal and written communication skills
• Proficiency in CRM and ERP systems (e.g., SAP, Oracle)
• Excellent organizational and multitasking abilities
• Customer-focused mindset with problem-solving skills
• Ability to work collaboratively across teams
• Attention to detail and accuracy in data handling
• Basic Knowledge in excel and Power BI Education Qualifications: Bachelor’s degree in Business Administration, Commerce, or a related field Additional certifications in Customer Service, Supply Chain, or CRM tools are a plus Prior experience in customer support or order management preferred, 3 ~ 4 years.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.