Concierge

Job description

The Concierge drives hospitality within the Rock Family of Companies and serves as the first point of contact for all guests and team members. Concierges are responsible for creating a welcoming environment and supporting related business areas.

About the r ole

• Create an engaging, first-rate environment in Rock Family of Companies spaces by greeting and assisting visitors, vendors, tenants and team members at welcome desks
• Troubleshoot issues and answer questions as they arise at welcome desks with a positive attitude and solution-focused mindset, ensuring all clients receive exceptional treatment and any concerns are resolved
• Process guest and candidate registrations from team members and recruiters to provide amazing visitor and candidate experiences and to ensure proper execution of relevant security measures
• Answer incoming phone calls with a sense of urgency and obtain all pertinent information
• Provide frontline badging support at welcome desks by administering and performing basic troubleshooting for visitor, vendor and temporary badges
• Serve as an expert of the local community by constantly researching local events, businesses and other opportunities to experience and engage with the community
• Assist with light data entry and other administrative tasks when necessary Recognize and report suspicious behavior and activity in or near company properties About y ou

Minimum Qualifications

Availability to work flexibly, including evening shifts

Preferred Qualifications

1 year of client service, business administration or hospitality experience Proficiency in the Microsoft Office suite What y ou’ll g et Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life.

We are proud to offer eligible team members perks and health benefits that will help you have peace of mind.

Simply put

We’ve got your back. Check out our full list of Benefits and Perks. About u s Rock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants and visitors. We’re proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities. This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the c ompany at any time.

Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The c ompany provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected] .

Responsibilities

guest registration, customer service, badging administration, security procedures, microsoft office, data entry, troubleshooting, event research, problem resolution, multitasking, Guest Service Agent, Reservations Representative, Guest Services Representative - Front Desk, Reservations Agent, Guest Services Representative, Front Desk Agent, Petshotel Guest Services Associate, Volunteer & Front Desk Coordinator, Front Desk Supervisor, Guest Services Manager