R&D Business Tools Operations Specialist

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position The Opportunity The Digital Innovation and Operational Services Chapter is a global team in R&D that focuses on internal improvement: increasing productivity, efficiency, and the ability of the R&D organization to collaborate across its global organizational interfaces. Our work involves reducing complexity of our systems, harmonizing processes, tools, and business practices, and building connections across geographical and organizational silos.

We are seeking a R&D Enterprise Tools Operations Specialist to join our global support team. You are well organized and detail-oriented. You will be the reliable service provider handling critical system requests within our core business tools, ensuring our scientists and engineers worldwide can focus on developing innovative products for patients. This role requires building organizational know-how —understanding who our internal customers are, how they work, and solving problems in a way that anticipates their support needs.

You are quick in learning new software systems and tools , enjoy helping your coworkers every day, and are motivated to innovate internal processes to automate tasks, you will fit right into our team!

Key Responsibilities

As a part of a global centralized expert support team, execute enterprise tool system tasks based on R&D customer requests, leveraging expert knowledge of business tools, compliance requirements, and R&D teams and processes.

Execute R&D System Requests

Fulfill customer tool requests using expertise in business systems and compliance standards.

Provide Timely Expert Support

Offer professional, empathetic, and quick solutions to R&D operational issues and system problems.

Expert in our Global Business Applications

Act as the subject matter expert for one or more complex R&D business applications.

Specialize in R&D Processes

Develop deep expertise in key processes (e.g., records management, lab data, change requests) for high-accuracy execution.

Maximize Scientist Productivity

Use your expertise across business data and organizational structure to streamline operations and save significant time for R&D scientists.

Anticipate Customer Needs

Build organizational know-how of R&D roles and priorities to deliver proactive system support.

Maintain Global Service Excellence

Demonstrate a strong, collaborative customer service mindset within a diverse, global team.

Drive Process Improvement

Identify manual steps and actively suggest opportunities for digitization and improvement.

Automate Administrative Tasks

Apply or develop automation and AI tools to reduce administrative load on R&D staff.

Ensure Data Integrity and Compliance

Guarantee all activities strictly adhere to regulated R&D processes, supporting audits and data retrieval.

Requirements

Education: Bachelor’s degree, preferably in a technical, scientific, or business discipline.

Experience

2+ years of professional experience in an operations, technical support, or system administration role, or equivalent academic projects / internships Language Skills: Excellent written and verbal English Language skills are required to support our global organization. German language skills are a plus.

System Proficiency

Ability to quickly learn new software, systems, and processes is essential. Prior experience in enterprise business applications is desirable (e.g., Electronic Document Management Systems, Learning Management Systems, or Project Management tools). Education and experience in data structures, databases, automation, scripting, AI prompt engineering and/or development of AI agents is desirable Tools : Experience with SAP, Cornerstone, Google Suite and Office Suite is a plus.

Execution & Focus

A proven ability to complete complex, detailed tasks accurately and efficiently . You have a rigorous and detail-oriented approach to following established processes.

People Skills

Demonstrated ability to work well with others in a hybrid virtual and global team environment Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products.

We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.