Head of Operations, APAC Hub

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position Head of Operations, APAC Hub A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. We are looking for a strategic and results-driven Head of Operations APAC HUB to lead and oversee our outsourced Global Distribution HUB based in Singapore, serving the Asia Pacific region.

This pivotal role is responsible for ensuring operational excellence, driving continuous performance improvement, and strengthening relationships with third-party logistics and distribution partners. The ideal candidate brings deep operational expertise, strong leadership capabilities, and a collaborative mindset to manage complex supply chain dynamics in a fast-paced, high-impact environment.

The Opportunity Strategic & Operational Leadership

Oversee and align end-to-end operations of the APAC Distribution HUB with corporate and regional strategies, contributing to the development and execution of long-term distribution plans.

Performance & Compliance Management

Define, track, and optimize key performance indicators (KPIs) and service levels, while ensuring full compliance with global trade regulations, regional customs requirements, and contractual agreements with 3PL partners.

Cross-Functional Collaboration & Stakeholder Management

Collaborate with a wide range of internal teams and external partners to streamline processes, enhance customer satisfaction, and manage governance frameworks.

Financial & Inventory Oversight

Manage a significant annual operating budget (SGD 25M) and an extensive inventory stock (~SGD 200M), balancing cost-effectiveness with service excellence and ensuring accuracy and availability across the region.

Team Leadership & Talent Development

Lead, mentor, and develop a high-performing operations team of more than 3 direct reports, fostering a culture of accountability and building future leadership pipelines.

Continuous Improvement & Digital Transformation

Champion the adoption of digital tools, automation, and analytics to drive operational visibility, predictive planning, and continuous process improvements.

Risk Management & Business Continuity

Identify and mitigate operational risks through robust business continuity planning and crisis response strategies.

Values & Sustainability Champion

Promote a safe, efficient, and inclusive work environment, championing sustainable practices aligned with Roche’s values and ESG goals. Who you are You should possess a minimum of 10 years of progressive experience in operations or supply chain management, with at least 5 years in a senior leadership role within a regional or global distribution environment. A Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related field is required, while a Master’s degree (e.g., MBA or relevant technical specialization) is preferred.

Strategic Leadership

Proven ability to lead, mentor, and develop high-performing teams while leveraging advanced analytical skills to drive data-driven decisions and contribute to long-term distribution strategies.

Operational & Financial Oversight

Demonstrated success in managing complex outsourced operations and third-party logistics (3PL) providers, with a strong focus on optimizing financial performance, service levels, and inventory management.

Process Excellence & Digital Transformation

Extensive experience with operational excellence methodologies (e.g., Lean, Six Sigma) and proficiency in supply chain systems and data visualization tools to champion continuous process improvement and digital adoption.

Cross-Functional Collaboration

Excellent communication and stakeholder management skills, with a high degree of cultural intelligence to effectively influence and collaborate across diverse functions, levels, and international teams.

Compliance & Risk Management

Deep understanding of global trade compliance, including customs clearance and Free Trade Agreements (FTAs), coupled with a proven ability to identify and mitigate operational risks. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products.

We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.