Online FAE (Embedded Products)

Job description

Job Purpose and Dimensions

A personalised technical support engineer for mass market customers & channel partners, providing pre & post sales technical support to a geographical region and its customers , partner FAE and renesas Sales teams. .

Principal Accountabilities

Support customers on popular Catalog Embedded Products (MCU/MPU/Wireless)

Post sales

Provide personalised technical support online (email / teams etc) to understand customers problems & solve them with smart efficient use of resources (own knowledge & product line resources)

Pre Sales

Work with sales teams on understanding customers requirements (product & application or use case) to position REN products and solutions in an advantageous way. Support Partner FAE in distribution on enabling them win with REN products & solutions. Solving technical issues raised by partner FAE bring to you . Providing them with training materials / collaterals / demos etc they need to convince customers to use REN products or solutions.

Be their ‘go to’ advocate within REN to enable partner FAE to be successful. Actively Participate in local business reviews with the relevant sales teams & partners and escalate / highlight gaps and issues needed to win customer sockets .