Online Field Applications Engineer

Job description

A personalised technical support engineer for mass market customers & channel partners, providing pre & post sales technical support to a geographical region and its customers, partner FAE and Renesas Sales teams.

Responsibilities

Support customers on popular Catalog Embedded Products (MCU/MPU/Wireless)

Post sales

Provide personalised technical support online (email / teams etc) to understand customers problems & solve them with smart efficient use of resources (own knowledge & product line resources)

Pre Sales

Work with sales teams on understanding customers' requirements (product & application or use case) to position REN products and solutions in an advantageous way. Support Partner FAE in distribution on enabling them win with REN products & solutions. Solving technical issues raised by partner FAE bring to you . Providing them with training materials / collaterals / demos etc they need to convince customers to use REN products or solutions.

Be their ‘go to’ advocate within REN to enable partner FAE to be successful. Actively Participate in local business reviews with the relevant sales teams & partners and escalate / highlight gaps and issues needed to win customer sockets.

Qualifications

Bachelor's from Computer Science / Engineering Course or equivalent in relevant discipline 2 to 6 Years of experience. C programming know-how and experience in developing SW in embedded platforms Experienced with typical IDE’s & tool chains (e.g. Keil/IAR/ Eclipse based etc.) & debuggers. Experience in typical hardware peripherals and drivers Experienced with SW and/or HW debugging techniques. Understanding / experience of one or more Operating Systems (e.g.

FreeRTOS, Azure OS, Zephyr etc.) Knowledgeable in high-level embedded C / device drivers / middleware / utilities. Knowledgeable in Communication Protocols & Interface buses like I2C, UART and SPI / Clocking & Timers / memory utilization etc. Any wireless experience (Bluetooth / WiFi) an advantage Any experience of working with customers / partners an advantage. Strong understanding of embedded software development & sound C skills, ideally from developing application firmware /demos etc Strong communication skills and be able to work / communicate in a multicultural environment.

Good questioning techniques

ability to guide conversations via open & closed questions. Ability to work with multiple issues in parallel in a fast-moving environment. Will be working on many open issues in parallel. Confident in ability to help/communicate complex issues 1-1 (f2f online and via email etc) Strong collaboration skills Must be interested / passionate about embedded systems and MCU related matters. Some limited travel may be necessary (