Senior IT Analyst

Job description

As a Senior End User Support Analyst, you will work within the global IS function to provide support to our colleague for IT systems and assets. Assisting with Installations, upgrades and fixes you will be able to provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software in an enterprise environment as well as a good understanding of network maintenance.

Key Responsibilities

Provide L2 IT support for end user compute issues onsite and remotely. Act as the local liaison between IT and the business Set up and provide new starters with IT equipment. Manage IT assets accurately. Maintain internal user guides, and technical documents Support New office setup Setup and Maintenance of the IT infrastructure at basic level. Providing IT project support as required by the business.

Qualifications

Must have minimum 10-year experience as Lead/L2 IT Support Engineer in an enterprise environment. Must have good knowledge of installation and troubleshooting of Windows client software and Microsoft office products. Experience in managing IT Assets. Excellent verbal and written communication skills. Ability to convey technical information to non-technical users successfully. Able to manage priorities under pressure Desired knowledge of networking, including Wi-Fi, routers, switches, VPN.

Experience in working in an agile organization that is fast moving and requires a can-do attitude Experience in working across all levels of an organization