Watch & Jewelry Operations Analyst

Job description

POSITION OVERVIEW

We are seeking a analytical and detail-oriented Watch & Jewelry Operations Analyst to join our team for a fixed-term contract of maximum 2 years , starting September 1st . This role is critical to ensuring operational excellence across our Watches & Jewelry category through comprehensive inventory management, reporting, and system optimization. The successful candidate will manage global stock control, sales operations, non-merchandise processes, and IT system support while maintaining the highest standards of data accuracy and process efficiency across all platforms.

This position offers the opportunity to participate in daily operations while contributing to strategic projects that drive business performance.

Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES

Finance & Reporting

• Support sales and expense reporting across the Watch & Jewelry division
• Execute system data uploads and maintain data integrity

Operations & Inventory Management

• Conduct comprehensive stock analysis and deliver actionable reports and forecasts
• Execute month-end controls and adjustments , including stock reconciliation processes
• Maintain component master data to ensure system accuracy and operational efficiency
• Prepare and monitor Key Performance Indicators (KPIs) for Procure-to-Pay (PTP) and Order-to-Cash (OTC) operations

Sales Back Office Operations

• Manage urgent Order-to-Cash (OTC) workflows and supervise the complete process from Order to shipment
• Support specialized operational flows including returns from markets, melting, recycling, and transfers
• Perform commercial invoice verification and conduct thorough accuracy checks Non-Merchandise Management Oversee Master Data Management (MDM) processes and system maintenance
• Coordinate and manage non-merchandise flows including buying and distribution activities

IT Systems Support

• Monitor and manage daily IT incidents within SAP systems
• Support the integration of the Watches & Jewelry division into new ERP systems
• Facilitate new IT initiative implementations and resolve SAP-related incidents

Qualifications

Education & Experience

Master's degree from an Engineering or Business School Minimum 2 years of professional experience in operations, analytics, or related field

Technical Skills

Advanced proficiency in Microsoft Office Suite , with particular expertise in Excel Strong proficiency in SAP and WMS (Warehouse Management Systems) Experience with logistics compliance and regulatory requirements Exceptional analytical capabilities with proven accuracy in data management

Professional Competencies

Results-driven mindset with meticulous attention to detail Cross-cultural communication and presentation skills

• Strong team collaboration abilities while maintaining independent work capabilities
• Proven multitasking abilities and capacity to manage competing priorities Proactive approach with strong initiative-taking skills

Industry-Specific Knowledge

• Knowledge of watch and jewelry market and compliance Language Requirements Fluent in English and French (reading, speaking, and writing proficiency required)