Senior Technology Operations and Support Engineer, Network & Telephony

Job description

POSITION OVERVIEW

Assist with managing the Retail Network Infrastructure daily operations and network-based telephony solutions. Perform system maintenance, identify trends and provide reporting for outages and resolutions. Will be responsible for several different types of network designs installed across the regions including Cisco, Cisco Meraki, Cloudgenix and traditional WAN, IWAN and SDWAN.

Qualifications

EXPERIENCE, SKILLS & KNOWLEDGE SKILLS/QUALIFICATIONS

Deep technical expertise in enterprise network infrastructure with 9–12 years of experience in L2/L3 network engineering and operations.

Strong knowledge of: Routing & Switching: BGP, OSPF, EIGRP, HSRP/VRRP, VLANs, QoS, STP Security: ACLs, Zone-Based Firewall (ZBFW), VPN (site-to-site & remote access), IDS/IPS SD-WAN Solutions: Cisco SD-WAN, Palo Alto Prisma, Cloudgenix, Cradlepoint Wireless Technologies: Meraki and Cisco Wireless Controller-based deployments Telephony & Collaboration: Zoom Phone, Cisco CUCM, VoIP call routing and troubleshooting Hands-on expertise with network monitoring and management platforms (SolarWinds, Meraki Dashboard, etc.).

Experience leading network design, deployment, and optimization projects across multi-region enterprise environments. Proven analytical and problem-solving skills, with experience in RCA and implementation of permanent fixes. Strong experience in change management, incident management, and documentation. Ability to work in high-pressure environments with global teams and stakeholders. Excellent communication and leadership skills, with the ability to mentor and guide team members.

Professional certifications (preferred but not mandatory)

CCNP / CCIE (Cisco) PCNSE (Palo Alto) ITIL Foundation.

Professional Experience

• 9–12 years of progressive experience in network engineering and operations.
• Demonstrated success in handling L2 and L3 escalations and complex enterprise network issues.
• Experience in global, multi-vendor environments with proven ability to align with business and technology needs
• Ability to effectively prioritize and execute multiple tasks in a high-pressure environment.
• Strong interpersonal and communication skills, both written and verbal
• Skilled at working within a team-oriented, collaborative environment