FOH Selling Supervisor

Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES

Team Development & Leadership

• Foster a collaborative team environment through open communication, feedback, and recognition
• Drive team sales performance through coaching and development
• Monitor and achieve sales targets, KPIs and performance metrics
• Model selling behaviors and lead in performance metrics
• Act as mentor to employees, providing guidance to enhance skills and product knowledge
• Support training programs aligned with brand standards
• Provide feedback to Store Management on team performance and development needs Customer Experience & Business Operations Sell 50% of the time, implement clienteling strategies to build customer loyalty
• Execute promotional activities and sales events
• Ensure consistent customer experience aligned with Ralph Lauren and CEL standards
• Support customer concern process, escalating as needed to senior Management Champion new technology for New Ways of Selling and More Ways to Shop
• Communicate sales and profit performance tools to the store team Report product category opportunities and support store merchandising needs
• Support inventory control and maintain productivity standards

Administration & Compliance

• Participate in recruitment and interviews as needed
• Supervise daily cash transactions, deposits, and register balancing
• Ensure compliance with health/safety regulations and company policies
• Create an inclusive environment aligned with Ralph Lauren values and Cultural Focus Areas

Qualifications

EXPERIENCE, SKILLS & KNOWLEDGE Retail Supervisory or similar industry experience Fashion insights and awareness of industry trends a plus

• Excellent leadership and communication skills
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
• Ability to operate the register, stand, move and walk for multiple hours
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.

Possess and demonstrate business acumen Strong planning and prioritization/time management skills Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.