Senior Digital Technology Analyst, Production Operations

Qualifications

EXPERIENCE, SKILLS & KNOWLEDGE Bachelor’s degree in computer science, Information Systems, Project management or other related field, or equivalent work experience. 6-8+ years hands on technical experience in production support or infrastructure environments, software quality assurance, or a development profile ok to work on support IBM Sterling OMS experience Mandatory. Knowledge of the ecommerce business model (i.e., Fulfillment/Shipping needs, Customer Service, User Experience, promotions planning, etc.).

Ability to interact effectively with internal business teams, at different levels of the organization. Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients/vendors/projects. Microsoft Office, JIRA experience. Some experience in analysis and documentation of functional requirements for ecommerce projects. Self-motivated and results oriented. Ability to work effectively individually and in a team environment.

Limited evening and weekend work is required. Excellent verbal and written communication skills with proven ability to partner with stakeholders inside and outside of IT as well as vendors and other external entities. Demonstrated ability to manage multiple tasks and support projects, to prioritize, and adapt to a changing technology environment. Strong sense of accountability and ownership – especially for managing the production support of digital systems.