Case Manager

Job description

Primary Details Time Type

Full time Worker Type: Employee Please see more information about QBE careers here Canberra, ACT Permanent role, full-time hours Hybrid working - 2 days in the office The Opportunity We are seeking Workers’ Compensation Case Managers to join our team in Canberra, ACT. As a Case Manager, you’ll be responsible for managing a portfolio of workers’ compensation claims, delivering a high quality and empathetic experience for injured workers, and working closely with employers and service providers to support safe, sustainable, and timely return to work outcomes.

About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your New Role Manage a portfolio of workers’ compensation claims, ensuring timely, compliant, and effective outcomes for injured workers and employers. Apply your knowledge of the workers’ compensation legislation and guidelines to assess liability, coordinate treatment, and support safe, sustainable return to work outcomes.

Work collaboratively with employers, injured workers, treating practitioners, rehabilitation providers, and internal stakeholders to drive proactive and customer focused claims management. Maintain accurate and compliant claim documentation in line with regulatory, contractual, and audit requirements. Actively contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery.

Work within a supportive, purpose driven team environment that values collaboration, capability development, and high-quality customer outcomes.

About You

Previous experience delivering high-quality customer service in a corporate environment. Exposure to workers compensation, allied health, or claims-related settings will be highly regarded. Strong influencing and relationship building skills, supported by clear, confident written and verbal communication. A customer centric mindset, focused on achieving positive outcomes for injured workers, employers, and stakeholders.

Demonstrated resilience and sound judgement when managing complex, sensitive, or high-pressure claims scenarios. Strong organisational and time management skills, with the ability to manage competing priorities in a fast-paced environment. A proactive, growth focused attitude with a willingness to learn and contribute within a collaborative team setting.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super To learn more about benefits of working with us, click here .

Rewards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates To learn more about our achievements, click here .

How to Apply If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.

If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] .

Skills

Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management Application Close Date: 16/10/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.