Business Improvement Associate Lead

Job description

Primary Details Time Type

Full time Worker Type: Employee The purpose of this role is to delivery process improvement initiatives, focusing on reducing gaps, re-engineering processes, and enhancing efficiencies across various functions. This involves collaborating with key stakeholders to identify, prioritise, and implement innovative solutions that streamline operations and enhance the overall employee experience Responsibilities: Review and evaluate business processes and policies to ensure operational excellence and legislative compliance.

Identify and deliver service improvement activities through process improvement methodologies and innovative thinking. Act as the delivery lead across multiple projects to ensure high-quality and timely delivery. Utilize process improvement expertise to gather information, document processes, and monitor project execution. Analyze and improve current processes by establishing metrics and recommending opportunities for improvement.

Align project initiatives with business needs to ensure timeliness, cost-efficiency, and alignment with department goals. Focus on automation of processes using digital tools to drive efficiency. Support a culture of continuous improvement and deliver work to high-quality standards. Build effective partnerships with stakeholders and understand the impact of business process changes on systems.

Work Experience

Necessary Work Experience includes: Moderate relevant experience.

Preferred Work Experience includes: Led multiple continuous improvement projects delivering tangible benefits. Experience in leading collaborative teams across the business Working experience in a consulting or shared services environment. Experience leading projects from conception to implementation. Strong analytical capabilities and ability to interpret data for business decisions. Experience consulting on business process improvements, with increasing levels of responsibility.

Experience as a business analyst with a strong business process focus. Experience facilitating customer-facing workshops to document solution requirements.

Qualifications

Necessary Qualifications include: Tertiary Degree or equivalent combination of education and work experience.

Preferred Qualifications include: Six Sigma /Lean/Agile qualifications.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments.

It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only – Travel Frequency

Occasional (approximately 5-10 trips annually)

US Only – Physical Demands

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills

Analytical Thinking, Business Process Analysis, Communication, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Microsoft Applications, Negotiation, Operations Management, Process Improvements, Risk Management, Stakeholder Management, Strategic Thinking, Waterfall Model How to Apply: To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.