Manager Accounting and Settlement (Qatarization)

Job description

Job Purpose

Summary: The incumbent will perform the settlement, processing and reconciliation transactions pertaining to all accounts and will ensure customer satisfaction by providing superior customer service.

Essential Duties & Responsibilities by Dimensions

A.

Shareholder & Financial

• Implements KPI’s and best practices for Manager, Accounting & Settlement role.
• Act within the limits of the powers delegated to the incumbent.
• Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimise benefits for the bank. B.

Customer (Internal & External)

• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. C.

Internal (Processes, Products, Regulatory)

• Process charge backs and disputes within the required time frame in order to reduce losses.
• Ensure posting of transactions on a daily basis so that operating standards are fulfilled.
• Process card transactions disputes in an accurate and timely basis to meet customer demands.
• Reconcile the accounts on a daily basis.
• Assist branches and related departments as needed
• Answer questions and resolve problems as needed.
• Support and replace Card Processing personnel as needed.
• Keep management informed of area activities and of any significant problems.
• Attend and participate in meetings as required.
• Stay abreast of changes in Card disputes operations and policies.
• Extract MIS on timely basis for the purpose of closely monitoring them.
• Ensure compliance with all legal and regulatory pronouncements.
• Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention.
• Support International Branches and subsidiaries D.

Learning & Knowledge

• Stay abreast of changes in Card Processing operations and policies.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field. E.

Legal, Regulatory, and Risk Framework Responsibilities

• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
• Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
• Maintain appropriate knowledge to ensure full qualification to undertake the role.
• Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
• Attend mandatory (internal and external) seminars as instructed by the Bank.

Education/Experience Requirements

-Bachelor's degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) -At least 6 years of relevant experience, preferably within a highly rated international bank / cards operations is preferable.