Associate Electronic Switch System Support (Qatarization)

Job description

Job Purpose

Summary The incumbent is responsible for Electronic Switch systems and related applications, including day-to-day operational tasks, issue escalation, system availability, disaster recovery (DR) simulations, certification support, and reporting escalations to E-Payment Management.

Essential Duties & Responsibilities

Shareholder & Financial Implements KPI's and best practices for card industry and perform day-to-day activity. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External) Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

Assist customers in all their queries on the Bank's products and seek solutions to their requests. Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives. Provide timely and accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory) Maintain records of events via shift logs and other standard fault reports as per procedures.

Report all card issuance issues and communicate with line management, internal departments and vendors to resolve faults as per agreed Service Level Agreements (SLAs). Abide by policies and procedures developed for maintaining Information Security for card issuance systems. Learning & Knowledge Proactively identify areas for professional development and undertake development activities. Seek opportunities to remain current with developments in the professional field.

Legal, Regulatory & Risk Comply with all applicable legal, regulatory and internal compliance requirements, including AML, CTF, Sanctions, Data Protection, Fraud Control, Whistle Blowing and Conflict of Interest policies. Understand and effectively perform responsibilities under the Three Lines of Defence principle. Ensure good client outcomes in accordance with Conduct Risk requirements. Support RCSA, KRI, incident reporting and remediation activities as appropriate.

Maintain appropriate knowledge and qualifications required for the role. Complete all mandatory training requirements. Attend mandatory internal and external seminars as instructed by the Bank.

Other Responsibilities

Ensure high standards of data protection and confidentiality. Maintain strict confidentiality concerning customer and internal bank information. Maintain high professional standards to uphold QNB's reputation and market leadership. Perform all other ad hoc duties and activities requested by management.

Education & Experience

Requirements Education Bachelor's degree in Information Technology, Computer Science, or a related field.