Associate ServiceNow

Job description

Company description Publicis Re

Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re: Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility — supporting 110,000+ employees across the Publicis Groupe network.

Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day.

Learn more about Publicis Re

Sources and the Publicis Groupe agencies we support at publicisresources.com Overview Role Summary: Minimum of 5 years’ experience across ServiceNow Design and Development. Skills – ITSM, CSM, CMDB, IT Asset Management, Integrations, Portals, JavaScript

• Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
• Practical experience in the creation or modification of the relevant ITSM toolset components
• Writing scripts, business rules, UI and data policies, REST/SOAP integrations, scoped App, reports, script includes, Knowledge management, loading of data through Import Sets, knowledge of Data sources and transform map
• The ServiceNow Developer is responsible for developing, design and own technical solutions on the ServiceNow ITSM / CSM module. The Service Now Developer will provide administration, application development, maintenance, and technical support
• Communication & Documentation
• Proficiency in scripting, including JavaScript, CSS, HTML, Angular and REST API integration experience Qualifications Qualifications & Certifications:
• IT Degree or relevant tertiary education in Computer Science
• ServiceNow CSM + ITSM + 1 other product like ITAM, ITOM etc.

Additional information Bonus Points

• Additional ServiceNow certifications, including - ServiceNow Suite Certified
• Exposure to/general understanding of ServiceNow licensing