Operations Manager/Executive

Job description

Company description AKA is an integrated communications agency based in Singapore, supporting our clients locally, regionally and globally by conceptualising and bringing to life compelling creative campaigns. Part of our offering is design and production support - from creating on-point infographics for an infant formula brand, through to shooting stylish cinema ads for a travel destination. Everyone at AKA is forward-thinking, collaborative, and passionate about delivering great work for our clients (plus we're a friendly bunch).

We enjoy a flat hierarchy and expect everyone - no matter what level - to bring ideas to work every day, speak their mind, and positively contribute to the culture. We're proud to work with some of the world's leading brands - the likes of Durex, Meta, Jetstar Asia, Tourism New Zealand, and Levi's to name just a few.

Overview

This is a critical, high-impact role created to maximize agency efficiency, protect profitability, and free up our commercial teams to focus entirely on client strategy, creative excellence, and revenue growth. As the Operations Manager/Executive, you will work closely with multiple stakeholders in Publicis Groupe, including Finance Commercial and Operations team, and support Account Leads to own the end-to-end operational health of our job lifecycles.

When a new job is confirmed, you will kickstart follow-up communication threads, manage client touchpoints, handle onboarding via Altair – a Groupe owned proprietary finance system, and drive administrative completion through final job closure. You will own, optimize, and enforce the process to eliminate administrative friction and ensure complete operational compliance across all agency accounts.

Responsibilities

Workflow Ownership & Enforcement: Act as the ultimate gatekeeper of the post-win workflow, immediately taking full accountability for all operational steps once a job is confirmed.

Account Team Liberation

Systematically offload all financial administration, system updates, and procurement liaison tasks from Account Leads, allowing them to focus 100% on billable work and client retention.

Client Onboarding

Serve as the agency’s subject matter expert for the Altair platform, managing end-to-end client onboarding and system compliance with minimal oversight.

Financial & Administrative Management

Proactively manage the financial pipeline by aggressively chasing purchase orders (POs), clearing billing bottlenecks, and resolving delayed invoice approvals to eliminate revenue backlogs.

Process Optimization

Identify recurring operational friction points between clients, account teams, and Publicis Groupe finance, implementing systemic solutions to improve agency turnaround times.

Invoice & Approvals Tracking

Proactively follow up on delayed invoice approvals and billing reminders to avoid backlog Job Lifecycle Closure: Oversee end-to-end administrative requirements until the job is fully resolved and officially closed.

Qualifications

Proven experience in stakeholder management, operations management, project coordination, or account operations. Exceptional communication and interpersonal skills to liaise with clients and internal account teams. Highly organized and proactive with a strong follow-through mindset. Basic understanding of billing, invoicing, and financial lifecycles. Familiarity with client management platforms is an advantage.