Debit Card Specialist (Full Time) - Lubbock, Ave. Q

Job description

External Applicants

Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers . Applying through any other source may prevent Prosperity from receiving your application.

Internal Applicants

If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer.

POSITION PURPOSE

Responsible for all operations associated with Debit Cards, Internet Banking, and ACH (Automated Clearing House) origination and receiving. Primary focus on Debit Card operations.

ESSENTIAL FUNCTIONS

AND

BASIC DUTIES

All associated debit card maintenance. All related activities/efforts in mitigating debit card fraud. All related debit card disputes. Fulfill daily work/functions while adhering to bank policies and procedures and complying with all governmental rules/regulations. Process and balance transaction entries. All associated posting and reconciliation duties are performed timely and accurately. Monitor the department’s support email box and assist banking centers via telephone support.

Assist with debit card issues, requests, and other Electronic Banking needs. Cross train with other department associates for other various duties as assigned. Resolve more complex issues presented to the department. Be able to complete given projects with minimal supervision. Serve as backup for day-to-day peer processes.

SUPERVISORY RESPONSIBILITIES

This role has no supervisory responsibilities.

QUALIFICATIONS

Education/Certification: High School Diploma or equivalent Required Knowledge: Great working knowledge of Microsoft Office, Excel, Outlook, Word, 10-key, typing, etc. General knowledge of compliance and regulations procedures.

Experience

Required: Banking experience preferred but not required.

Skills/Abilities

Well organized. Ability to operate related computer applications and related business equipment. Ability to wear headsets. Attention to detail. Ability to maintain an effective and efficient workflow. PHYSICAL ACTIVITIES AND

REQUIREMENTS

OF THIS POSITION Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing

Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion

Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities

Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength

Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS None

No hazardous or significantly unpleasant conditions (such as in a typical office). MENTAL ACTIVITIES AND

REQUIREMENTS

OF THIS POSITION Reasoning Ability: Ability to apply logical or scientific thinking to define problems, collect data establish facts, and draw conclusions.

Mathematics Ability

Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage. Able to perform very simple algebra.

Language Ability

Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.

Hours

Monday - Friday 8:00 AM - 4:30 PM. 40 hours per week.