Business Systems Specialist (Automation & AI Enablement)

Job description

Permanent Full Time - We are seeking an innovative and detail-oriented Business Systems Specialist to drive automation, testing excellence, and AI enablement across our insurance systems. This role will play a critical part in modernizing workflows, improving system reliability, and accelerating delivery by implementing automated testing frameworks and embedding AI-driven capabilities into business processes. The ideal candidate blends strong technical expertise with business knowledge in insurance systems and has a passion for leveraging emerging technologies.

What you will do Automation & Testing

• Design, develop, and maintain automated testing frameworks for insurance applications (like Illustrations, Simple Protect)
• Implement end-to-end, regression, integration, and performance test automation strategies
• Collaborate with QA, developers, and business stakeholders to ensure high-quality releases

AI Enablement & Workflow Optimization

• Identify opportunities to embed AI and generative AI into business workflows
• Partner with business teams to enhance processes using AI-driven insights, decisioning, and automation
• Support the responsible and scalable integration of AI into insurance systems and processes.

Systems Analysis & Support

• Act as a liaison between business users and technical teams to translate requirements into system solutions
• Analyze and optimize system workflows for scalability, efficiency, and accuracy
• Troubleshoot system issues and recommend improvements

Collaboration & Innovation

• Work cross-functionally with technology, product, digital teams, and vendors
• Stay current on insurance technology trends, automation frameworks, and AI innovations
• Contribute to digital transformation initiatives and continuous improvement efforts What you will bring
• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience) 3-5+ years of experience in business systems, QA automation, or systems analysis Hands-on experience with test automation tools (e.g., Selenium, Cypress, Playwright, or similar) Microsoft Office Product experience (Excel, Access, Word, Outlook, Copilot) Understanding of VBA and SQL (ie MS SQL, DB2 SQL, SS SQL)
• Familiarity with individual insurance systems (Illustrations, New Business, SimpleProtect, Ingenium) Understanding of APIs, data flows, and system integrations
• Strong analytical, mathematical and problem-solving skills Basic understanding of Git + Code hosting platform (GitLab) Basic understanding of HTML, CSS, JS Experience with AI/ML tools or platforms (e.g., Azure AI, OpenAI, or similar)
• Knowledge of scripting or programming (e.g., Java, Python, VBScript, JavaScript, shell / cmd) Experience with low-code/no-code automation platforms Willingness to learn and apply unfamiliar programming languages in niche scenarios (ie JCL SAS, VB6) Innovative mindset with a focus on continuous improvement
• Strong communication and stakeholder engagement skills
• Ability to translate complex technical concepts into business value Detail-oriented with a commitment to quality Adaptability in a fast-paced, evolving environment The base salary for this position is between $59,800 - $99,700 annually.

This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity.

All applications received will be reviewed on a rolling basis. Grow with Canada Life We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.

Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness

Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off

In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security

Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition

Employee recognition programs, service milestone celebrations, employee discounts and more!

Emphasis on Community

We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. Learn more about Canada Life. We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. #LI-Hybrid